PetflowReviews of petflow.com

3747 Hecktown Rd, Easton, Pennsylvania

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The Fair Hearing score

4.5/ 5

Excellent

57,206 reviews

Petflow4.5Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Petflow

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: petflow.com
Website: petflow.com
Category: Pet Stores
Location: Easton, Pennsylvania
Listed on The Fair Hearing: 2026

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Petflow reviews

57,206 approved reviews, newest moderated first

Oct 25, 2025
Pet Flow is top notch
Pet Flow is top notch. I have had damaged dog products in the past with shipping. They are more than willing to help. They keep you informed about your orders. I would only recommend better packing and dividing up an order that has a case of canned pet food so the products do not get damaged. Thank You Pet Flow
By SUZANNE F.
Response from Petflow· Nov 6, 2025
Thank you so much for your kind words and for your thoughtful feedback about packaging. We’re glad our team was able to assist when issues came up, and we’ll be sure to share your suggestion with our fulfillment team. We appreciate you being part of the Petflow family!
Oct 25, 2025
Happy Petflow customer
Always been happy with Petflow. The web site is easy to navigate and I always get lots of delivery notifications. So nice to have good delivery service. Thanks
By Lisa H.
Response from Petflow· Nov 6, 2025
We’re so happy to hear you’ve had such a positive experience with our site and delivery service! Thank you for your continued trust in Petflow.
Oct 24, 2025
Easy to order
Easy to order, quick to ship, product received in excellent condition.
By Sonya H.
Response from Petflow· Nov 6, 2025
We’re so glad to hear your order process was smooth and your items arrived in great condition. Thank you for sharing your experience!
Oct 24, 2025
Well priced quality
Well priced quality
By Lyndsay L.
Response from Petflow· Nov 6, 2025
We really appreciate your feedback! It’s great to know you’re happy with the quality and pricing of our products.
Oct 24, 2025
Auto Ship is great!!
Choices and availability of the dog food. Fast shipping!!
By Debbie Y.
Response from Petflow· Nov 6, 2025
We’re so glad you’re enjoying the convenience and speed of Auto Ship! Thank you for choosing Petflow and for sharing your experience.
Oct 24, 2025
Delivery means less worry
Having our dog food delivered to our door means 1 less thing to worry about. Your Customer service team is the best.
By CAROL A.
Response from Petflow· Nov 6, 2025
We love hearing that our deliveries help make life a little easier! Thank you for your kind words about our team and for being a valued customer.
Oct 24, 2025
Watch OUT!! They've Doubled their Prices, and Did Not inform me, and shiped More unwanted shipments
Petflow did Not send me an email that Another shipment of food was coming, as I did not order it, and Petflow had already doubled my shipment before that, and I called in because I didn't order the last one that was sent (or even the previous one 6 week earlier), and, they did Not send me an email that a shipment was coming Again, AND they didn't send me an email the price of that food DOUBLED since the last shipment.... I'm disputing the increase of price with my credit card company, and provided them with all these details.
By Jenny
Response from Petflow· Nov 5, 2025
We’re very sorry for the frustration this situation caused. We did send shipment and pricing notifications by email, but it’s possible they were missed if inbox filters are in place or if communication preferences were updated. We understand how concerning it is to receive an unexpected order or price change and truly appreciate you bringing this to our attention. While recent increases in supplier and shipping costs have affected pricing, we’re working to keep our costs as fair as possible and to make communication around these updates clearer. Thank you for taking the time to share your feedback.
Oct 24, 2025
Petflow provides super-fast shipping…
Petflow provides super-fast shipping with super-fast delivery by FedEx! You always have my desired product in stock that's fresh and insect free. Only negative is the recent ten-dollar price increase on Nutrisource Super Performance dog food! That's about a 13% increase!
By Charlie
Response from Petflow· Nov 5, 2025
Thank you for your kind words and for being a valued Petflow customer. We’re happy to hear you’ve been pleased with our fast shipping and product quality. We understand your concern about the recent price increase, and unfortunately rising supplier and shipping costs have impacted some products. We truly appreciate your understanding and continued support.

PetflowReviews of petflow.com

Rating distribution

What customers rate

About Petflow

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PetflowReviews of petflow.com

Rating distribution

What customers rate

Petflow reviews

Pet Flow is top notch

Happy Petflow customer

Easy to order

Well priced quality

Auto Ship is great!!

Delivery means less worry

Watch OUT!! They've Doubled their Prices, and Did Not inform me, and shiped More unwanted shipments

Petflow provides super-fast shipping…

About Petflow

More in Pet Stores, Pennsylvania

NaturalPetWarehouse.com

Keystone Puppies

Cuboid Aquatics

KV Supply

Petflow reviews

Pet Flow is top notch

Happy Petflow customer

Easy to order

Well priced quality

Auto Ship is great!!

Delivery means less worry

Watch OUT!! They've Doubled their Prices, and Did Not inform me, and shiped More unwanted shipments

Petflow provides super-fast shipping…