Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Ease of use for auto shipment, reasonable pricing and speed of delivery. I love knowing that I don’t have to worry about my cats’’ food delivery.
By KRISTIE T.
Response from Petflow· Nov 6, 2025
We’re thrilled to hear that autoship has made things easier for you and your cats. Thanks for being part of the Petflow family!
Hadn’t been able to find this cat food in the store for many weeks. I was starting to panic! This was my cat’s favorite food. So, went on line, found it at Petflow, ordered it and it arrived in about a week. What a relief knowing I can still get this cat food when it’s not on the shelf.
By Karen K.
Response from Petflow· Nov 6, 2025
We’re so happy we could help you find your cat’s favorite food when it wasn’t available locally. Thank you for trusting us to deliver when it matters most!
Thanks for the prompt delivery!
By May L.
Response from Petflow· Nov 6, 2025
We’re so happy to hear your order arrived quickly! Thank you for taking the time to share your experience.
Good food for my 3 fur babies.
By Jean M S.
Response from Petflow· Nov 6, 2025
We’re thrilled to know your pets are enjoying their food and that delivery has been fast. Thank you for being part of the Petflow family!
Carries the dry dogfood that my dog loves, and it is nutritious. Petflow ships fast, real fast. What more can I ask for?!
By JOHN D.
Response from Petflow· Nov 6, 2025
We’re so glad your pup’s favorite food is easy to find with us. Thank you for sharing your experience, we love hearing how smooth things have been!
Always fast delivery!
By Linda P.
Response from Petflow· Nov 6, 2025
We’re happy to hear your orders continue to arrive quickly. Thanks so much for being a valued Petflow customer!
Always on time and always enough notice of upcoming orders to let you change if you need to.
By MARY J.
Response from Petflow· Nov 6, 2025
We’re so glad to hear you’re happy with our service and that the reminders are helpful. Thank you for being part of the Petflow family!
Order was shipped quickly and accurately. Tracking process not the best.
By JAN
Response from Petflow· Nov 5, 2025
Thank you for your feedback. We’re happy to hear your order arrived quickly and accurately. We appreciate you pointing out the tracking issue, and our team is working on improving the tracking experience to make it clearer and more reliable for our customers.
