Great customer service
Very good customer service package arrived on time everything that I asked for was in the box complete
By customer Robert E.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Very good customer service package arrived on time everything that I asked for was in the box complete
By customer Robert E.
I needed a bag of dog food and proceeded with “buy it now” When I received order confirmation, I saw that an item I had previously purchased was still in my cart They said they would not remove an item from my order immediately after. I wasn’t happy with the item when I bought it the first time, so now I have 2.
By SHAGGY P.
Products available; competitive pricing; delivery delay not too bad considering the holidays.
By TERRY S.
Timely delivery happy with service
By GLENYCE R.
We have been using PetFlow for years and they are consistently fast with shipping and if there are any issues (maybe 3x in 10 years) they are responsive and it gets resolved fast. Thank you !
By ROBIN C.
Communications were good
By FRED H.
Ordered on line for less than in stores and it was delivered to me!!
By Michele
Lack of availability of the specific treats I was looking for was the only reason I did not leave a 5-star rating. Otherwise, prices, delivery time, & correctness of the order was great. Thanks. Luka & Remi are head-over-heels with their tasty treats!
By Mary A.