Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
my orders are taking longer and longer to arrive. last order was over 10 days until I received it. I order early so my boy doesn't run out, but these times are ridiculous. Currently looking for another provider.
By Earl Mullett J.
Wonderful products for my cats. Can ask for assistance should I need it. Great on-time deliveries for my purchases, and very good service from PetFlow and the folks that do great jobs for me and my kitties!
By Gretchen
Where do I begin!? I order 10 tennis balls then y’all wanna chancel my order for fraudulent because your customer service person over the phone says why would you buy 10 tennis balls?? I’m sorry I have multiple dogs, like WTH! Worse part is I had to call y’all 7 days after my order to figure out what’s going on cause y’all don’t know how to return emails at all. Definitely will never buy anything from y’all!!!!
By Justin
Quick friendly people to help with an easy phone call! Dependable deliveries and updates. I really like their customer satisfaction approach to business.
By JUDY M.
I had a major issue with my package being held up on the FedEx side. I emailed into Petflow support to see if they could help, I didn't hear back. HOWEVER, I called a few days later. The person that answered was so kind and helpful. They reshipped the product. I left the call crying just due to her kindness, as shipping really isn't their problem, but FedEx said only the shipper could make a claim. I just wanted some help getting FedEx to deliver, but she went above and beyond.
By Kelli S.
Received food in timely manner. Good price.
By Kathryn
Great prices Fast delivery A place to count on
By XIMENA R.
Even though this litter was out of stock and no date when available they kept me informed of my in order status. I did end up of canceling and they were in great about be this too.
By Linda S.
