Very reliable when ordering a product
Very reliable when ordering a product. Even if on back-order, you are kept informed. Impressive.
By KAREN F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Very reliable when ordering a product. Even if on back-order, you are kept informed. Impressive.
By KAREN F.
Best prices around initially, we will see if they continue offering these deals. I have referred a few friends so I’m hoping they don’t disappoint.
By Jeff B.
I'm still waiting on my last order. I am out of Kidney can food. I have 2 dogs. I supplement dog treats through Amazon as they deliver way quicker, but the prescription Kidney food I cannot. As I tracked my last order it showed it's been sitting in the Homestead Fed Ex Dept. for 5 days. It arrived Tues. 12/6 & I'm writing this review on Sat. Dec. 10th and I still haven't received it. I called Pet Flow to ask why is it just sitting at Fed Ex so long. They couldn't tell me either. I may go back to Chewy, as they may be a little more expensive, but they deliver way quicker!
By SANDRA H.
I just started using you a few months ago and was a little concerned because of some of your reviews but I liked your prices and thought I’d give you a try! Glad I did! You have totally delivered for me! I’ve had several large orders for dog and cat products … 5 star!
By RustyBritt
Prompt shipping and great prices!!!
By Janice
I found this company a couple months ago, WOW, very impressed. The product line is outstanding, the prices are the best I've seen and last but not least the shipping is super fast. I've had such a wonderful experience with their easy online ordering system, I've never had to contact customer service, but I'd bet they would be just as fantastic as the rest of my experience has been.
By CMS
Order was easy to place, delivery and updates were all great
By NANCY G.
I received no notice of canceled order or assistance in correcting the order.
By TRAVIS S.