PetFirst Pet InsuranceReviews of petfirst.com

I had a good experience this time with the claims department. I then submitted expense for an ongoing medication that my cat needs for life and it was difficult trying to get them to locate and process it.

They really care about your pet and have streamlined the claim process.

Service was excellent. My cat spent 5 days in a veterinary hospital for bladder stones. He ended up with surgery and the total charges were over $4,000. My claim was easy to file and the rep walked me though everything I would need. Claim was paid within 7 days and I received $3541.50 reimbursement.

10 star-you are the rock stars of pet insurance!!

Our rescue puppy has had quite a few issues the first 6 months of his life, and we have luckily had PetFirst to help us pay for his care. Once your claims have been processed, you can log into your account online, where you can review your claims and reimbursement. If a claim is denied, they explain in detail why the charge is not covered by insurance. Overall, PetFirst is very easy to use and makes vet care for sick animals much easier to afford.

I currently have 6 pets insured with Pet First and I have found their customer service to be excellent and their claim turnaround time excellent. The only negative is their web site should be much better with online claim submission and better tracking of claims on their site.

I have been very pleased with PetFirst Pet insurance. My two dogs had several health problems, and the insurance was very diligent to pay back what was due according to their policy, so no bad surprised.

My doggie daughter became very ill and required hospitalization. I didn't think twice about what it would cost. I just wanted her to get better. However, when the dust settled, it was nice to know that the bill would be paid by Pet First. What a life saver it is!!!