PetFirst Pet InsuranceReviews of petfirst.com

This is a revision to my original posting. I've used PetFirst for years. I have 2 pets insured by Metlife. During the course of this time, one of my pets needed her leg operated on. Within two weeks, with my deductible subtracted, I did in fact receive the 90% reimbursement as stated in my policy. Later, I did have a billing mishap by their company, but was called and after conversing, it was rectified in a positive manner. The only thing I'd like to see improved at this stage is more understanding on dental coverage by accident in writing. I found the customer service to be pleasant on the phone after the email, not so much on the original email. But it evened out. This is one of the most affordable coverages available online, and they have paid for instances stated on the accident/injury policy in a timely manner.

They took care of what I needed and were good about reimbursing me.

I have been with PetFirst for almost 10 years. Their customer service is outstanding. I will continue to use PetFirst for all of my pets!

Talking with the reps is like talking with someone I know personally.

Good insurance, just need to improve online page with more information and options.

make sure you get the right policy limits for your pet. It is not enough in most cases to just have insurance, you have to investigate the different levels of insurance.

I use to recommend PetFirst 100% to everyone that would listen. They were quick, easy to get things processed, no hassle. Now there is a lot more requests for additional documentation, but they don't call the vet for it. So, I call the vet, vet faxes, then Petfirst doesn't get the fax. Definitely not as satisfied as I was the last few years. Still a good company, but I wonder for how long.

Responds quickly to problems with little delay.