Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
222 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 144 reviews with 5 stars · Clear filters
I've had Petfirst for several years even before it became part of MetLife and they have always had the best rates, customer service, and ease of claims. I adopted my dog 10 years ago and they saved me on any expensive procedures and also covered him at the end of his life. I have nothing but good things to say about them and definitely worth it! 5 stars
By Liz D.
This is a review for all the reviewer's!!!!! I would like to thank all the reviewers for their honest reviews which has help me decide to eliminate this Pet Insurance company off of my shopping list. As all good reviews cannot be good, so can all bad reviews. But wow, so many bad reviews can't all be wrong!!
By Pete S.
Great! They handled my claim quickly without any hassles. Submitting the claim online was very easy and helpful.
By Mike L.
I was not a big fan of their claims process.. but they listened to their customers and now it is just so easy.. love your agility to respond to your own problems and in turn help the customers. Would definitely recommend to others
By Ajit K.
Great Company, I have had several large claims i n the 8 yrs Chewy has been alive. They never disappointed me. If it hadn't been for Pet First, I would have had to make a decision no one ever wants to make. Thank you Pet First.
By Patricia L Michaels D.
Every thing went pretty smooth. Except when they mailed my check to the wrong address. So it delayed me getting the funds. But other than that. like I said . very courteous. and pretty quick to respond.
By Donna B.
Response from PetFirst Pet Insurance· Jul 17, 2017
Thank you Donna. I'm sorry we sent your check to the incorrect address, but I'm glad we were able to sort things out. Thank you for your patience!
It was great I would love it if I could track my money
By Liloanet G.
Response from PetFirst Pet Insurance· Jun 20, 2017
Thank you for the 5 stars Liloanet and thanks for the feedback! Are you looking to track claim reimbursement or your premium or something else?
Great, 5 Stars all the way :)
By Carolyn M.
