I was very disappointed after we…
I was very disappointed after we unboxed the logs they do not look like the picture They didn’t look near as realistic I will never buy another split log set
By Stef Newman C.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
52 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetersonFireLogs.com is the #1 online solution to all of your Peterson Gas Log needs. We offer great products at affordable prices with dedicated customer support. Please feel free to contact us anytime with questions or assistance placing your order. Our Peterson Gas Log experts are ready to help!
Peterson Firelogs (petersonfirelogs.com) has 52 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
52 approved reviews, newest moderated first
I was very disappointed after we unboxed the logs they do not look like the picture They didn’t look near as realistic I will never buy another split log set
By Stef Newman C.
Dealing with the sales department was excellent. They were extremely knowledgeable and helped me choose the correct set to meet my expectations. Delivery was quicker than promised and installation was quick and easy.
By Larry
Unbelievable soot! Very dissatisfied.
By David
Response from Peterson Firelogs· Oct 4, 2018
Hello David, We are sorry to hear you are an issue with your order. While some sooting is expected if you are seeing excessive soot there may be a few reasons. First, make sure the logs are properly placed per the log placement chart along with the media in the tray. The installer should have used the entire bag of sand/vermiculite and glowing embers. Second, make sure there is proper gas pressure with the set running. Finally, double check the measurements to make sure the unit is not too large for the fireplace. We are happy to review images of the installation if you like, please contact us. Jeff [email protected] 888-290-9854
This is the second set of Peterson Firelogs we have bought. They are wonderful. Most guests think they are real wood fires. We highly recommend them.
By John
2nd home 2nd set. Real looking! Easy to install. Easy to maintain. Good value
By Watt, W.
Great product, well worth the premium price. Put out a lot of heat and are very realistic.
By John
We’ve had ours a year, they are absolutely WONDERFUL IN EVERY SINGLE POSSIBLE IMAGINEABLE WAY.
By Jacki
Ordered needed parts and they worked to repair our gas logs.
By Katrena