Peterson FirelogsReviews of petersonfirelogs.com

The vented log sets are not bad.

I ordered the logs and made a mistake in not understanding what I ordered. That is on me. When you return logs you have to pay for their original shipping cost, your shipping cost, and then 25% restocking fee. After all of this, hoping to maybe recoup $50 of over $300, weeks get a message that they were broken so no refund. Make sure you get exactly what you need because there will be no returning them.

I purchased a propane gas log set from RH Peterson Co in 2019.  I had annual service done and the technician tell me the control valve was leaking. He told me it was best to replace the entire unit - $1800.   I called BS and then I called RH Peterson technical support and spoke with Eric.  He was extremely knowledgeable, helpful, patient as I asked questions.  He told me how to test for a leak in the control valve.   After testing it I determined there were no leaks Which was my initial thought.  Thank you Eric for your help, Gold Star for you!

I just spent $ 600 to repair a G31-24 30 which was installed a little more than 3 years ago. The remote worked and the control panel worked but would not talk to each other so I could not use the remote. I had to replace both. The fireplace has hardly been used. I called customer service for any help they could give in perhaps mitigating the cost. They could care less.

Jeff gave excellent customer service

Have always burned wood so I was a little nervous about adding gas logs to my home. I was able to speak to someone that helped directly me to a set that would fit my fireplace and allow for a remote. Very happy with the logs and the glowing ember look the set has. Sitting on the couch with a clicker is the best. Look forward to the fall when we can run it more regularly.

I ordered a remote and receiver from these people because I could get my old existing ones to work. While in shipping mode I got my set to work. So I ask them to cancel couldn't. Have I received it I email them to return they said yes. I shipped back as there request give them the shipping number and I have received nothing I want my money refunded back. It been 16 days and nothing. I need to start reading reviews this company is horrible by these reviews.

Would not recommend RealFyre by RH Petersen. Ordered two sets of the same product in late Nov 2023. - Real Fyre G9 Vent-Free Burner with Variable Flame On/Off Remote, Natural Gas G9-20/24/30-15 - Real Fyre Split Oak Gas Log Set They arrived on time, no problems. My state-certified plumber installed one in the basement. That seems to work fine - not top notch quality, but adequate. Two downsides - 1) low, flicker/"whooshing" sound whenever it's on 2) pilot flame is huge and can't be turned down at all. However, the one upstairs has never worked - the pilot flame would light, but would not stay on. Called technical support - they said I needed a part and I would need to call the Real Fyre dealer. 12/6/23: Called the dealer - they said they could ship the part, but I would need to pay. Asked about warranty, so they submitted a warranty request. Received an email the next day (12/7/23) asking a bunch of questions and for pictures. No response until 12/21/23 stating that the manufacturer requires me to send back the whole unit for inspection! In the meantime, I have no operating fireplace in my upstairs fireplace in the middle of the coldest months of the year... I was a little delayed sending it back until after the holidays, but it's now February and still haven't heard anything. Instead of making this right and delivering a great customer experience, they're trying to prove that the buyer (or the plumber) did something wrong. In a nutshell, I would not recommend Real Fyre RH Peterson www realfyre dot com.