Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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52 reviews
Peterson FirelogsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetersonFireLogs.com is the #1 online solution to all of your Peterson Gas Log needs. We offer great products at affordable prices with dedicated customer support. Please feel free to contact us anytime with questions or assistance placing your order. Our Peterson Gas Log experts are ready to help!
Peterson Firelogs (petersonfirelogs.com) has 52 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 3 reviews with 2 stars · Clear filters
I like to product, but Peterson does not back up their products. Received the lighter pan with the 1/2 inch gas pipe broken at the reducer. Even sent a picture, but had to purchase a new pan. I guess they felt that somehow I was able to break a 1/2 inch pipe. The fitting was obviously over torqued in manufacture.
By ken
Although the product is great, dealing with this company is a disaster. First they do not stock any of the product and use a third party distribution company. Their TOS claims they do not share your information, but they do send it to this third party and who knows what they do with it.
By Stephen D.
Response from Peterson Firelogs· Jan 24, 2019
We do use a network of warehouses across the country in an effort to offer timely shipping options. We can ensure you that they do not share any of the customer data or order information. In this case they simply made a mistake and shipped the wrong item to the wrong address. We apologize for the error
I was very disappointed after we unboxed the logs they do not look like the picture They didn’t look near as realistic I will never buy another split log set
By Stef Newman C.
