Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,532 reviews
Pet Creations ArtSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,532 approved reviews, newest moderated first
The product is outstanding. Things got delayed over the holidays, but they communicated well and delivered very well on what I ordered. Love it!
By Tony G.
Response from Pet Creations Art· Jan 28, 2022
Thank you so much for this great 5-star review! We really appreciate your business with us. -Sophia
Excellent quality, the art depicted the given photo brilliantly!! Very happy customer
By Jonathan M.
Response from Pet Creations Art· Jan 28, 2022
Hi Jonathan! We are so grateful for your kind words! Thanks for sharing your review with us and the community! -Sophia
Overall an unhappy experience. First and foremost I want to say design and final product is fine and I am happy with it. From placing the order to receiving the order was just over 36 days. Over this time I had to wait up to a week just to receive an email in return , and when promised upgraded delivery service and free gifts to compensate the Christmas present I ordered on the 2nd of December arriving on January 8th was just simply not true. There was no upgrade to shipping , it was shipped basic Royal Mail with no tracking (tracking was paid for in the original product basket) and no sight of any said free gift , not that the gift mattered as much it’s just a shame that another promise made by the girls come letting orders through Christmas and taking nearly 6 weeks to deliver was ultimately another lie. I was very patient with them and fine to hear that they’re a locally ran business and small at that but to take on ordered that cause you to be 5 weeks behind , not delivering within Christmas whilst ordering 23 days in advance just to have to wait 2 weeks for an email confirming the background wanted on the picture , followed with an even slower process to return my emails confirming if it had even been shipped ultimately then receiving false promises of any form of shipping upgrade as compensation , just truly upsetting. Customer service as a whole and premise of the company and its standards are a 0. Product they provide is as promised , credit where credit is due, I am happy with it and it is exactly what I asked for. It is a shame the experience had been completely ruined by every other factor there is to count for. A generous 1/5 star.
By Jude
Response from Pet Creations Art· Jan 24, 2022
Hey Jude, I am extremely sorry for the slow service in getting your preview to you. As much as we thought we were prepared for the Christmas rush, we severely underestimated the demand for our products and the volume of emails we would be getting. Lesson learned here, and we will be more prepared next year. I can see you were pleased with the artwork which is good to hear and I can see your canvas has been delivered now too :) All the best, Sophia
Was told my order would be ready for xmas, still hasn’t arrived, extremely disappointed.
By Olly S.
Response from Pet Creations Art· Jan 24, 2022
Hey Olly, I am extremely sorry for the slow service in getting your preview to you. As much as we thought we were prepared for the Christmas rush, we severely underestimated the demand for our products and the volume of emails we would be getting. Lesson learned here, and we will be more prepared next year. I can see you were pleased with the artwork which is good to hear and I can see your canvas has been delivered now too :) All the best, Sophia
Brilliant service and quality of work will definately be looking at getting another done soon!
By Wesley B.
Response from Pet Creations Art· Jan 28, 2022
Thank you for leaving us such a wonderful review, Wesley. We are thrilled that you loved your experience with us! Looking forward to working with you again in the future! -Sophia
I make my order for christmas on 9th of December. Today is the 9th of January and i dont have my order yet. Price too high for wait so much time. It's a pity beacuse the work is beautiful
By EDOARDO
Response from Pet Creations Art· Jan 24, 2022
I am extremely sorry for the slow service in getting your preview to you. As much as we thought we were prepared for the Christmas rush, we severely underestimated the demand for our products and the volume of emails we would be getting. Lesson learned here, and we will be more prepared next year. I can see you were pleased with the artwork which is good to hear and I can see your canvas has been delivered now too :) All the best, Sophia
Slight issue with receiving the “proofs” for approval… however when realized the situation was dealt with immediately and very well !! Have no hesitation in recommending this business
By Conal
Response from Pet Creations Art· Jan 28, 2022
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. Looking forward to working with you again in the future! -Sophia
While the preview artwork appeared good I felt O was misled. I intended to give this as a Christmas gift. I placed the order the first week of December. The website indicated that it would take 7 days during busy times to receive a preview. I did not receive the preview until after Christmas. Poor communication and planning on the part of Pet Creations
By John A.
Response from Pet Creations Art· Jan 24, 2022
Hey John, I am extremely sorry for the slow service in getting your preview to you. As much as we thought we were prepared for the Christmas rush, we severely underestimated the demand for our products and the volume of emails we would be getting. Lesson learned here, and we will be more prepared next year. I can see you were pleased with the artwork which is good to hear and I can see your canvas has been delivered now too :) All the best, Sophia
