PERGOLUX USAReviews of pergoluxshop.com

Contractor in the Denver, CO and Commerce Twp., MI markets and we couldn’t be happier having found Pergolux as an option. Excellent experience from start to finish. Any questions were immediately answered by a LIVE person on the other end of the call. With a lot of competitor companies charging so much more Pergolux gets the job done. We’ve been in the outdoor living field for over 25 years and am glad to have made a partnership with this company!

Great customer service! I received an email discount coupon several hours after I had purchased a pergola and accessories on their website. I emailed them and they immediately offered to honor the discount.

Purchased a pergola but due to some personal circumstances decided to return it. Had a spectacular experience with their customer service team, especially with Nelly! She was responsive, patient, kind and very knowledgeable. Highly recommend this company if you are in the market for a pergola!

We couldn't be happier with our Sundream S2 Pergola from Pergolux! Their customer service is outstanding from start to finish - we purchased our pergola but weren't installing for 2 months later. Their chat, phone, and email representatives were all outstanding and responded promptly to inquiries. They kept notes and told us to reach out if there were any issues with installation or damage to the pergola from shipping. The pergola had no issues, was installed easily with the instructions provided online, and we couldn't be happier! The LED lights are fantastic - multiple brightness and hue settings. The one heater heats our 10x13' pergola perfectly. Thank you, Pergolux, for making this an excellent experience!

Purchased sundream s2 and absolutely love it. It has changed our entire back yard and adds so much quality space to the yard. The delivery service they use is less communicative than I would like (had to call for updates myself and to schedule delivery) but otherwise fine. I had issues with delivery of a defective louver which they have told me they are sending a replacement, so waiting on that. The instructions are very complex so we went with ETI to install, and they were amazing. If you are willing to pay for ETI, I do believe this pergola is well worth it.

I had a complicated install of multiple pergolas on a rooftop. Pergolux customer service was fantastic with their responsiveness and they shared detailed information with my contractors so they could install the beautiful pergolas. Very satisfied!

Great customer service. A verry well engineered product

Excellent pre sales service!!