PERGOLUX USAReviews of pergoluxshop.com

Waterbury, Connecticut

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The Fair Hearing score

4.5/ 5

Excellent

612 reviews

PERGOLUX USA4.5Excellent

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About PERGOLUX USA

Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.

PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: pergoluxshop.com
Website: pergoluxshop.com
Category: Nature & Environment
Location: Waterbury, Connecticut
Listed on The Fair Hearing: 2026

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Sep 25, 2026

I had a terrible experience with…

I had a terrible experience with Pergolux. I ordered a product in June and spent close to $20,000. As of September 25, I still do not have the complete product. I'm left with a partial delivery and no resolution in sight. The support communication from Pergolux has been very poor. They keep telling me that they are contacting the shipping company, but honestly, it doesn’t matter whose fault it is—whether it's Pergolux or the shipper. I did't get the product that I have ordered from Pergolux. I have requested multiple times for a shipment refund so that I can switch to a different brand, but now I’m hearing nothing from them. I’m out $20,000 and dealing with an incomplete project. I have some boxes that are now useless because I can't assemble anything without all the necessary parts. Be aware! this is not a $100 purchase, that you can just repurchase elsewhere.

By David B.

Response from PERGOLUX USA· Sep 25, 2026

Hi David, We’re truly sorry to hear about your experience, and I completely understand why you’re frustrated. You’re absolutely right that, regardless of whether the issue occurred with PERGOLUX or the shipping carrier, you purchased the product from us and should have received a complete order. Having a significant amount of money tied up in a project that remains incomplete is understandably very frustrating, especially when you are left with boxes and components that cannot be used until the remaining parts arrive. We also understand your concerns regarding the communication and the repeated updates about us contacting the shipping company. While we do need to work with our logistics partners to investigate missing shipments, we recognize that this does not change the fact that you purchased the product from PERGOLUX and are still waiting for a complete resolution. We sincerely apologize that we have not provided you with the level of communication and resolution you expected. Your request for a refund has also been noted, and we will ensure that this is reviewed internally so that we can provide you with a clear answer rather than leaving you waiting without an update. We value your business and appreciate the opportunity to address your concerns. I will personally continue to follow up on this matter and make sure you receive a clear update regarding the available resolution. Again, we sincerely apologize for the frustration, inconvenience, and time this situation has caused. PERGOLUX Team