Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
338 reviews
PelipostSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery.Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely.Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Pelipost (pelipost.com) has 338 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
338 approved reviews, newest moderated first
Janel was a big help and responded quickly
By Tressa
Response from Pelipost· Jul 20, 2023
Thank you for sharing your review with us, Tressa! We're glad you had a great experience and got the help you needed from Janel. Thank you for choosing Pelipost! ^CM
Great service! Customer support was quick & responsive!
By TRISHA C.
Response from Pelipost· Jul 19, 2023
Trisha- thank you for your review! We're happy to hear that you received exceptional support from our team. We couldn't be us without customers like you! ^CM
Janel was very quick to respond to me, and was very helpful. Her customer service is for sure great.
By Desiree S.
Response from Pelipost· Jul 14, 2023
Thank you for taking the time to leave your review, Desiree! We are so glad that Janel was able to help you. Thank you for choosing Pelipost! ^CM
Pelipost is such an incredibly positive company that supports families during difficult times! They respond to any issues or concerns and it is one of the easiest ways to send love from our family. The support department was respectful and very attentive to my concerns. Thankyou!
By Aypryl T.
Response from Pelipost· Jul 11, 2023
Aypryl, thank you so much for your kind words! Providing exceptional support to our customers is our priority and we're so glad our Support Team was able to help answer your questions. Thank you for choosing Pelipost to stay connected to your loved ones! ^CM
Love the quality and pricing of these pictures. My hubby told me that the quality of Pelipost’s pictures surpasses all of the other companies. Super convenient to track them as well!
By April S.
Response from Pelipost· Jul 6, 2023
Thank you for your review, April! We're so glad to hear you're enjoying using the Pelipost app and that your husband is enjoying the quality of his photos! We're glad you're part of our Pelipost Fam. ^CM
I just want to say proudly that Pelipost is an great app to use when you want to send pictures to your loved ones that are incarcerated! It’s quite easy to sign up as well! They give you an nice layout of step by step information needed to guide you in the right direction and if you were confused and needed help on something that you are not too clear on their customer service is top notch! They are time efficient when you have any questions and make sure that you understand them well before sending you off to a good rest of your day! I like when the holidays come around because they have good deals and nice cards to help boost your loved ones day with not only your pictures but a thoughtful decor on the postcards and they get to them in a timely matter! The only thing i would like more from this app is promo codes but aye its still a great deal to me! If you’re not too good on sending pics through the mail all the hard work is done for you with a click of a button! Trust me it’s worth it!
By Stephanie S.
Response from Pelipost· Jun 15, 2023
Stephanie- thank you for taking the time to leave such a sincere and thoughtful review! We're so glad you're finding the app easy to use and enjoying our greeting cards! If you ever have suggestions for cards you'd like to see, we'd love to hear from you- please email us at [email protected]. Thank you for being part of our Pelipost Fam- we couldn't be us without customers like you! ^CM
What does it mean when my status says follow up
By susanna G.
Response from Pelipost· Jun 15, 2023
IHi, Susanna- If you have recently checked the status of your order and see it is in " Follow-up ", this means that one of our Order Advisors has reviewed order and they require action from you. Our Order Advisors will review orders for select facilities. In the event that there is any type issue with the order, the Order Advisor will move your order into " Follow-up ". You will also receive an E-mail from the Order Advisor reviewing the order (please check your spam / junk folders for the email), with information on the issue. Our team is available at [email protected] if you need further assistance. Thank you for choosing Pelipost! ^CM
Tried canceling my order, it wouldn't allow me! And there is no customer service number to speak with anyone! That is horrible customer service alone and once I get refunded I'm definitely deleting because if I can't speak with a person I feel it's fraud!!
By Sophia R.
Response from Pelipost· May 11, 2023
Sophia, we apologize for any confusion. Our Customer Support Team has reached out and cancelled your order. Our Support Team is always available via text, email, or WhatsApp, and we try to make that as clear as possible in our app and on our website. If we can assist you further, please use the following link to contact our team, and we would be more than happy to help: https://linktr.ee/pelipost_support Thank you. ^CM
