Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
131 reviews
PebblebeeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in a Seattle in 2013, Pebblebee makes item finders and personal safety devices that keep you connected to what matters most.Our trackers work with both Apple Find My or Google's Find Hub, so you're covered no matter which phone you carry.With more than a decade of innovation, customers in over 100 countries, and rechargeable, sustainably designed hardware, we build products that work reliably and back them with support that's there when you need it.Have a question or run into an issue? Email our team at [email protected]
Pebblebee (pebblebee.com) has 131 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
131 approved reviews, newest moderated first
Recived the product quickly
By Customer
Response from Pebblebee· Jul 14, 2026
Hello, thanks so much for sharing your positive experience with us. We hope you enjoy your Pebblebee, and if you ever require our assistance, we're just an email away! Happy tracking, The Pebblebee Team.
This is a follow up to a review left originally left here circa 5th June 2026, responded to by Pebblebee (PB) on 5th June 20256 and updated by myself on 7th June 2026. PB response claimed they were unable to recognise my 'support' email request, fair enough given by Trustpilot handle is different to the eMail address use to write to PB Support. So on 7th June 2026 (15.38 BST) I forwarded the original eMail to PB referencing the Trustpilot comments and including PB Order number and transaction date. And...over 5 weeks later, nil respond etc that either. Subsequently, another Pebblebee Clip 5 has become faulty - you literally just have to touch it and goes into 'alarm mode' .... hardly suitable for a device that needs to be attached to a keyring and be subject to the rigours of daily life. Go on PB, surprise me - respond - the order nr. is 582726. Otherwise folks, save your hard earned cash and buy elsewhere.
By MPJ
Response from Pebblebee· Jul 23, 2026
Hi Jonathan, Thank you for taking the time to share your update. We're truly sorry for the frustration you experienced, particularly regarding the delay in communication. That's certainly not the level of service we strive to provide. We're glad we were eventually able to connect with you through our support team and work together to resolve your case. We appreciate your patience throughout the process and the opportunity to make things right. Thank you again for your feedback—it helps us continue improving both our products and the support experience we provide. — The Pebblebee Team
It took three weeks and three different phones to connect 3 clip 5s to Google Find Hub. All Pebblebee support could offer was to reset my phone which would wipe all my settings and is unacceptable. Part of the issue was lack of instructions on settings for permissions in multiple Google apps. I picked up a Chipolo which connect to my phone which would never connect with any of the Pebblebees.
By S O.
Response from Pebblebee· Jul 11, 2026
Hi Steve, Thank you for taking the time to share your experience. We understand how frustrating it must have been to spend so much time getting your Clip 5 devices connected. When you reached out, our support team started with the initial troubleshooting steps to help narrow down the cause before moving on to additional ones. We're glad to hear you were ultimately able to pair all three Clip 5 devices, and we appreciate you sharing the results of your testing. For Android devices, we also recommend reviewing the recommended Google Find Hub settings in our Help Center, as these can vary between phone models and affect the pairing experience. We appreciate your feedback, and we've shared it with our team as we continue working to improve both the setup experience and our support resources. If you run into any issues in the future, please don't hesitate to reach out to us—we'll be happy to help. We hope your upcoming trip goes smoothly and that your Clip 5 devices provide the peace of mind you were looking for. 🐝 — The Pebblebee Team
:) :) :) :) :)
By Donald Z.
Response from Pebblebee· Jul 9, 2026
Hi Donald, Those smiles say it all! 😄 Thanks being part of the Pebblebee community. 🐝 — The Pebblebee Team
My experience started with the purchase of four Pebblebee cards, in preparation for an international trip. They were placed inside two checked bags, my computer bag and camera bag. I purchased the Pebblebee cards because I have an Android phone and Pebblebee supports Android devices. We were able to track our bags successfully. The process was seamless. As a result, I ordered an additional two cards for a new trip with more bags and two tags for my daughter's dog's harness and leash. The tags I wanted were of a color that apparently was discontinued but one of Pebblebee's customer service staff (Luci) was able to find two tags of that color I wanted. She arranged the special order and now that puppy, Loba, Queen of Dogistan, has two tags that match her royal harness and leash. So, in addition to great products, I can vouch for excellent customer support. I see your questionnaire wants "date of experience". Well, it's a bunch, from June, 2025 through today. The date I'm showing is that of my last order.
By Loba's G.
Response from Pebblebee· Jul 9, 2026
Hi there, Thank you so much for sharing your experience with us! It means a lot to hear that your Pebblebee devices have been such a reliable companion on your travels, and we're thrilled they've earned a place on so many of your adventures. We're especially happy to hear Luci was able to help track down the tags you wanted for Loba, Queen of Dogistan! 👑 We hope they look just as regal as her harness and leash. Thank you for your continued trust in Pebblebee and for taking the time to recognize both our products and our support team. Customers like you are the reason we love what we do. Wishing you, your family, and of course Loba, many more worry-free adventures ahead. 🐝 — The Pebblebee Team
k heb de Pebblebee Clip een maand geleden gekocht en het is een enorme teleurstelling. Hoewel het fysieke ontwerp van de tracker prima lijkt, is de bijbehorende applicatie volkomen onbruikbaar en zit deze vol met bugs. Ik gebruik een S26 en het apparaat verliest voortdurend de verbinding met mijn telefoon, en het proberen te herstellen van de verbinding is een absolute nachtmerrie. Een trackingapparaat hoort je gemoedsrust te geven, maar dit product doet precies het tegenovergestelde vanwege de ernstige verbindingsproblemen. Als je niet op de app kunt vertrouwen om je spullen terug te vinden wanneer je ze daadwerkelijk kwijtraakt, verandert het hele apparaat in duur e-waste. Bespaar je geld en koop een Chinese tracker.
By Lenny R.
Response from Pebblebee· Jul 2, 2026
Hello, We're very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it is when a tracker doesn't maintain a reliable connection, especially when it's meant to provide peace of mind. We want to acknowledge that some Samsung users are currently experiencing connectivity issues with Google Find Hub. The issue has been identified, and we're actively working with our partners on a resolution. In the meantime, we'd love the opportunity to assist you directly and see if there's anything we can do to improve your experience. Please reach out to us at [email protected], and our team will be happy to help. Thank you again for your feedback, we truly appreciate it and are committed to improving the experience for all our customers. Kind regards, The Pebblebee Team.
Very happy with the products thus far.
By Trip L.
Response from Pebblebee· Jul 2, 2026
Hello, Thank you so much for your kind review! We're delighted to hear you're very happy with our products so far. We truly appreciate your support and hope they continue to serve you well. If you ever have any questions or need assistance, our team is always happy to help! Kind regards, The Pebblebee Team.
I bought two of these in July 2025. One failed to charge after a few months. The second died the same way after a year. I had hoped they may last a little longer than that. Fortunately there are many other brands available now.
By G M.
Response from Pebblebee· Jul 2, 2026
Hello, We're sorry to hear about your experience, and we understand how disappointing this must be. Based on the timeline you shared, your devices are still within our warranty period, and we'd be happy to look into this for you. Please reach out to our support team at [email protected] with your purchase details, and we'll be glad to review the issue and help with the warranty process. We appreciate your feedback and hope to have the opportunity to make this right. Kind regards, The Pebblebee Team.
