Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Pebblebee
Founded in a Seattle in 2013, Pebblebee makes item finders and personal safety devices that keep you connected to what matters most.Our trackers work with both Apple Find My or Google's Find Hub, so you're covered no matter which phone you carry.With more than a decade of innovation, customers in over 100 countries, and rechargeable, sustainably designed hardware, we build products that work reliably and back them with support that's there when you need it.Have a question or run into an issue? Email our team at [email protected]
Pebblebee (pebblebee.com) has 131 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
product didn't work as advertised for safety tracking
product didn't work, wouldnt show my family my location as advertised, wanted for security and safety and feel fooled ...
finally got my refund...
By Michelle G.
Response from Pebblebee· Oct 16, 2026
Hi Michelle,
We're sorry to hear that Pebblebee didn't meet your expectations.
We'd like to share a little more about how Pebblebee works, as there may have been some confusion about its capabilities.
Pebblebee devices are designed to help you find your belongings using Apple Find My or Google Find Hub. They use Bluetooth to communicate with nearby phones participating in these networks, which can securely and anonymously update your Pebblebee's location, even when you're far away. However, location updates depend on other participating phones being nearby, so they aren't always immediate or continuous.
When you first reached out, our support team was happy to help troubleshoot and explore what might have been happening. We also understood your preference to return the devices and were happy to help you with that process.
Regarding your refund, we hadn't yet received your returned package, and without shipping tracking information, we weren't able to check its whereabouts. However, we understood your concerns and made an exception to process your refund without waiting for the package to arrive.
We're sorry Pebblebee wasn't the right fit for your needs, and we appreciate the opportunity to clarify your experience. We hope this helps provide a better understanding of both our devices and the support provided.
— The Pebblebee Team
Lost one after a few days in town
Lost one after a few days in town. Could not trace at all ( had been set up correctly). Customer service terrible and did not offer free replacement despite it obviously not functioning.i have two others ( purchased the same time) and they do not work reliably so I can't trust them. Avoid, and find a better solution. ( Date of experience an approximation as it happened a while ago)
By Ms G F L.
Response from Pebblebee· Sep 19, 2026
Hi there,
We're sorry to hear that this experience has left you disappointed with Pebblebee.
Location updates depend on the Apple Find My or Google Find Hub network and the nearby devices participating in that network, so unfortunately, not receiving a location update doesn't by itself confirm that the Pebblebee was defective.
Also, our warranty covers confirmed manufacturing defects, but it doesn't cover devices or items that have been lost.
We're also sorry to hear that you've had concerns with the other two Pebblebee devices you purchased. Since you still have those devices, we'd be happy to review what's happening with them and assist you directly. Please reach out to us at [email protected] so our team can take a closer look.
— The Pebblebee Team
Bought 10+ of these clips but many issues
Bought 10+ of these clips as I loved the rechargeable battery idea, but sadly it turned out that they have issues that means I will have to find an alternative brand, as more of them start failing.
1st problem: Overtime, I had the plastic rings for about 8 of them that broke... Initially, when they broke, Pebblebee customer services did well and replaced them without question (they admitted to a design/quality issue), but this year, I had 3 more whose ring broke. Despite them still being within warranty (2 years in EU) Pebblebee started to ask for shipment contribution... I argued the case (not legal) but lost the battle and eventually agreed to pay this contribution (around €5) as I needed them quite urgently and it was still cheaper than buying new ones.
Now I am getting another issue which is more worrying, as it defeats the whole purpose of having these clips. I have 2 devices that we lost at home after hiding things during our last holidays. We tried to use the find options and despite saying they are "nearby" (and we know that they are since we know we hid them... just do not remember where), they simply do not react to "Find nearby" or "Play sound" meaning I cannot find them...
It happened before (we tend to be less careful when hiding things since these clips are supposed to help us find them) and once we eventually found them the normal way OR stumbled upon them, I followed the recommendation, did the full reset + repair process and also ran firmware update a few times. They work initially, but they eventually go back to behaving like that after a few days/weeks, when we need them.
Bottom line, when they work, they are great, but they are not reliable enough to 100% trust them with our valuable things. I am worried the other clips will soon have the same issues... and we will really struggle to find more and more of our items as we misplace them (at home) or really lose them ( outside homw).
In effect, they are many forum posts from other users that seems to have the exact same issue (bluetooth "stack" in the clip getting stuck), so it is sadly not an isolated case...
UPDATE: In the spirit of fairness and full transparency (when things are bad or good), I have to report that Pebblebee, as per their promises following my review, has sent me 2 trackers (v5) for free (no shipping contribution either). They look like a complete re-design of the previous versions I have: with a thicker body, different design, different plastic, etc... meaning they are probably quite a few changes under the hood also.
By customer
Response from Pebblebee· Aug 31, 2026
Hi,
Thank you for taking the time to share such detailed feedback. We’re really sorry to hear about the issues you’ve experienced, especially after purchasing and relying on so many of our devices.
We’d like to take another look at this with you. We can see that you’ve already gone through the recommended troubleshooting steps, including resetting and updating the devices.
Since the devices you purchased are an older Made for Google model, we’d also like to explore whether we can offer an upgrade to our latest generation for the units that have been affected by this issues.
Could you please contact our support team at [email protected] with your order number or proof of purchase? We’ll be happy to review the situation and see what we can do for you.
We really appreciate you giving Pebblebee another chance to make this right.
Best,
Luci.
Unprofessional Support & Total Denial of Their Own Hardware
I have never experienced such technically incompetent and dismissive customer service. I have two Pebblebee fobs (Model PB-631-BG) that are completely stuck in a backend cloud-level lockout loop.When I reached out for support, the agent ("Luci") repeatedly failed to provide any actual troubleshooting steps and flatly refused to assist. Worse, she confidently claimed that this model "does not exist in their product lineup history." It is a widely documented "Made for Google" hardware unit, yet their "technical expert" doesn't even recognize their own manufacturing codes.Instead of escalating the issue to an engineer to perform a simple backend network unbind, support lazily blamed it on a hardware "malfunction" and told me to just return them to Costco. I am currently out of the country and cannot return them, yet they completely refuse to cooperate or look at the actual server-side synchronization error. Avoid this company if you expect reliable customer service or actual technical product knowledge. Bad, bad, really bad.
By Serge
Response from Pebblebee· Aug 24, 2026
Hi Serge,
We're sorry this experience left you feeling that your concerns weren't taken seriously.
We do want to clarify that our team reviewed the error you reported and determined that the devices were malfunctioning and that additional troubleshooting would not resolve the issue.
We also want to clarify a few points regarding the situation:
First, the PB-631-BG model number initially provided to our team does not correspond to a Pebblebee model (no model has the "631" identification). Once we received photos of the devices, we were able to identify them as PB-531-BG models and continue reviewing the issue based on the correct device information.
Second, the issue you described as a “backend cloud-level lockout loop” is not what is affecting your unit, nor is it the diagnosis provided by our team. As previously explained, the behavior you're experiencing is caused by a different issue, and unfortunately, it cannot be resolved through additional troubleshooting or by making changes at the account or backend level.
Third, our team did not initially suggest that you take the devices to Costco. You stated, “I will just return all these Pebblebee items to Costco.” After reviewing the situation and confirming that the devices were outside the applicable warranty period and that you did not have proof of purchase, we agreed that contacting Costco directly would likely be the best option available to you.
We understand this wasn't the resolution you were hoping for, but our intention was not to dismiss your concerns or avoid further troubleshooting. Rather, we wanted to be transparent about the diagnosis and avoid asking you to repeat steps that would not resolve the issue.
We appreciate you taking the time to share your feedback.
— The Pebblebee Team.
A Scam of a company
A Scam of a company
I bought a bundle that included Cards, and the keyring, Card no charging at all and keyring disconnects from phone.
Application is worthless.
Stay away
By Ventura
Response from Pebblebee· Aug 1, 2026
Hi there,
We're sorry to hear you've had such a disappointing experience. That's certainly not the impression we want anyone to have of Pebblebee.
If you're willing to give us the opportunity, please reach out to us at [email protected] with your order number. Our team will be happy to review your case and determine the best next steps.
Thank you for taking the time to share your feedback.
— The Pebblebee Team
Half doa
I ordered 4. 2 were doa. I had to go on my trip with less than I expected, and haven't been able to figure out how to get the dead ones replaced when I return.
By DN
Response from Pebblebee· Jul 23, 2026
Hi there,
We're sorry to hear that two of your Clip 5 devices didn't work as expected.
Please reach out to us at [email protected] with your order number, and our team will be happy to review what happened and help you with the warranty process if those devices are defective.
We'd love the opportunity to make this right for you.
— The Pebblebee Team
Avoid, Avoid, Avoid... Follow up to 5th June 2026 review.
This is a follow up to a review left originally left here circa 5th June 2026, responded to by Pebblebee (PB) on 5th June 20256 and updated by myself on 7th June 2026. PB response claimed they were unable to recognise my 'support' email request, fair enough given by Trustpilot handle is different to the eMail address use to write to PB Support. So on 7th June 2026 (15.38 BST) I forwarded the original eMail to PB referencing the Trustpilot comments and including PB Order number and transaction date. And...over 5 weeks later, nil respond etc that either. Subsequently, another Pebblebee Clip 5 has become faulty - you literally just have to touch it and goes into 'alarm mode' .... hardly suitable for a device that needs to be attached to a keyring and be subject to the rigours of daily life. Go on PB, surprise me - respond - the order nr. is 582726. Otherwise folks, save your hard earned cash and buy elsewhere.
By MPJ
Response from Pebblebee· Jul 23, 2026
Hi Jonathan,
Thank you for taking the time to share your update.
We're truly sorry for the frustration you experienced, particularly regarding the delay in communication. That's certainly not the level of service we strive to provide.
We're glad we were eventually able to connect with you through our support team and work together to resolve your case. We appreciate your patience throughout the process and the opportunity to make things right.
Thank you again for your feedback—it helps us continue improving both our products and the support experience we provide.
— The Pebblebee Team
Onbetrouwbare hardware en een ongelooflijk onstabiele en frustrerende app
k heb de Pebblebee Clip een maand geleden gekocht en het is een enorme teleurstelling. Hoewel het fysieke ontwerp van de tracker prima lijkt, is de bijbehorende applicatie volkomen onbruikbaar en zit deze vol met bugs. Ik gebruik een S26 en het apparaat verliest voortdurend de verbinding met mijn telefoon, en het proberen te herstellen van de verbinding is een absolute nachtmerrie. Een trackingapparaat hoort je gemoedsrust te geven, maar dit product doet precies het tegenovergestelde vanwege de ernstige verbindingsproblemen. Als je niet op de app kunt vertrouwen om je spullen terug te vinden wanneer je ze daadwerkelijk kwijtraakt, verandert het hele apparaat in duur e-waste. Bespaar je geld en koop een Chinese tracker.
By Lenny R.
Response from Pebblebee· Jul 2, 2026
Hello,
We're very sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
We understand how frustrating it is when a tracker doesn't maintain a reliable connection, especially when it's meant to provide peace of mind. We want to acknowledge that some Samsung users are currently experiencing connectivity issues with Google Find Hub. The issue has been identified, and we're actively working with our partners on a resolution.
In the meantime, we'd love the opportunity to assist you directly and see if there's anything we can do to improve your experience. Please reach out to us at [email protected], and our team will be happy to help.
Thank you again for your feedback, we truly appreciate it and are committed to improving the experience for all our customers.
Kind regards,
The Pebblebee Team.
