PaylocityReviews of paylocity.com

I wish there was a minus 1 for this company I could give them! Their customer service sucks. They've lied to me so maybe times. Errors are a huge problem with this company. Don't use them for your payroll. RUN!!!!

Paylocity declines every attempt to use the card for relevant expenses, like the FSA store or for a medical bill. They will do anything to hold on to your money vs. enabling you to use it for medical costs. Their customer service is nonexistent.

Paylocity is using my email without my permission!!!! I am NOT an employee of Paylocity nor an employee of a company who uses Paylocity. I have tried emailing them and receive a message saying I do not have a valid company #. This would be because I should NOT be in their systems. I have called several times But there are NO options for help. There is no voice mail. I receive emails every month about my timesheet. There seems to be no way to stop this!!!’ Really lousy company policy and contact options!

A year in to our relationship and couldn't be more disappointed. First off our account manager dropped us after 4 months saying he would be with us the whole way. He is still at the company just not servicing our account so nice bait and switch there. They told us a bunch of things during our implementation that were not true. We even caught them pretty clearly in a lie and they tried to gaslight us saying "I know it is confusing but that was not the intent" even though it was said extremely plainly. They ended up giving us a discount for the pricing discrepancy but kept saying they were not admitting they were actually incorrect. Had to take tax payments away from them on the first payroll because they handled it wrong. You never get your actual account manager when you call support it is always some random and you have to pray they are helpful (about 10% of them are). Today the agent on the phone told me I should not change the settings for employee account permissions because it doesn't actually work and will create problems and that I should instead reach out to the security team as they cannot change the settings. The security team has a response time of 3-5 business days..... Now my employee cannot run payroll till they get back to us. Every time you ask them about something "oh they just told us that is how it is set up and we cannot change it". $15k a year to just have nothing work

Paylocity is one of the worst payroll platforms I have ever used. I constantly run into login issues—my credentials are frequently marked as invalid, forcing me to reset my password repeatedly for no legitimate reason. Managing direct deposit is especially frustrating. Adding or removing bank accounts is a poor and overly complicated experience that feels unnecessarily difficult. I have previously used ADP and Rippling and never encountered these kinds of issues. Both platforms are far more reliable and user-friendly. Unfortunately, Paylocity falls short in usability and overall user experience, and I would not recommend it.

Our migration to Paylocity was nowhere near the “seamless and flawless” experience we were promised. During the sales process, the team repeatedly bragged about their migration success rates and emphasized that they were experts with the exact version of ADP we were using. In reality, the transition was one of the most error-ridden implementations I’ve dealt with in my career. Major issues included: • Incorrect W-4 and tax election data transferring into Paylocity, causing wrong federal withholding, OASDI, and Medicare for multiple employees. • Backend changes being made without our knowledge after we completed reconciliations — including a period where we were locked out of our own system while changes were happening. • 401(k) integration still not connected two payrolls later, despite repeated assurances that this would be simple, fast, and routine. • Inconsistent and shifting explanations — when we asked why the migration was so flawed, the answer we received was that our “ADP version was the problem,” even though the sales team assured us they were experts with that exact ADP configuration. • Hours of unnecessary manual auditing, because the system did not port data cleanly as promised. This migration was the opposite of what we were sold. The sales pitch emphasized smoothness, expertise, and accuracy; the actual experience involved constant issues, poor visibility, shifting blame, and significant operational risk. We received a small credit, but it did not come close to covering the time and disruption this caused. If you value accuracy, transparency, and a genuinely reliable implementation, I strongly recommend considering other payroll providers.

Their expense reporting is hard to use and they recently removed a feature that now means I spend HOURS more on adding expenses to my report. They used to have a feature to sync your credit card expenses, but they let it sunset in April, so now EVERYTHING has to be added manually. It's the WORST!

I had about 60 payroll accounts with Paylocity. The average error rate on my quarterly reports was about 30%. Not acceptable. I moved me accounts 2 years ago. I now have an old tax case, I need proof of payment to the state and Paylocity refuses to send me proof. My client now has thousands in dollars in fines, and still Paylocity refuses to assist in showing what was paid. Terrible service and Terrible account for taxes.