PaylocityReviews of paylocity.com

This is a HORRIBLE Payroll/HR solution. Their systems are buggy and they never answer the phone. I have been on hold for hours every time I try to reach them. Their FSA interface is horrendous. Claims and receipts disappear, claims are constantly rejected requiring getting receipts multiple times until they meet their criteria and claims are denied with no explanation whatsoever. To find out, you have to call and wait on hold for hours. And, there is no way to reach anyone except by calling one phone number. I will never work for anyone who uses them again.

Nothing works. I've reset my password three times and it still won't verify it. Ergo leaving me unable to get to my tax forms. I can forgive everything else but once you make it impossible for me to get to my tax forms it's a wrap. Awful system and the creators ought to be deeply ashamed. Worst system ever.

1.) HORRIBLE..!!If you call customer service number..AI, cannot talk to anyone or leave a message.. 2.) It takes too long to get money requested, "Daily Pay" is much Better. 3.) God forbid, it's a holiday & you requested money prior ..you will not receive it..Wait another day til evening.

My company transitioned to them. Thursday morning , payday, we all expected our money to go straight to our bank. Nobody’s did. No physical paycheck either. Then they said they had mailed paychecks out and we would receive them in the mail the next day, Friday. No check. Nothing Saturday either. And added headache - it’s a three day weekend so at the earliest I’ll get my paper paycheck 5 days after payday!! What a mess. Some of my coworkers bounced checks because they were expecting to be paid on time and autopay tried to take money out they didn’t have. Now they have bounced check fees. This company is off to a terrible start. They need to get their act together fast.

This company lies to your employer about the ease of their FSA card program. This is the first year my employer switched from our previous FSA provider to Paylocity. I had a transaction that was needing a receipt for records. I uploaded the receipt and a few days later they are requesting an additional receipt. They do not specify that they are needing an itemized report or EOB, it just says “additional receipt”, so I provide them another receipt thinking it may not have been legible. Apparently since the receipt did not have the date of transaction (my fault I thought I provided the entire receipt and I did not), they deny the claim and lock my card without warning until AFTER the fact via email. When calling them to find out why my card was locked, I waited an hour and a half to speak to a representative, and he explains that the card was locked and will be unlocked after my payment goes through. Then he proceeds to tell me that ANOTHER one of my receipts was not sufficient enough because it was the slip that came from the doctor’s office for a copay. This has always been what I have provided to other FSA cards and have never been questioned for an itemized receipt. It has my name, the doctor, the date of service, the card used, and the amount tendered. But since it does not say what my visit/charge was, it just says debit, they are wanting an itemized statement that has diagnosis codes which I feel is none of their business, or an EOB, which again has diagnosis codes that I feel is none of their business to show that the transaction is for a doctors office copay. They then tell my employer that they give the employee 2 weeks to provide them what they need before they resort to locking the card, which is not true at all. The claim that locked my card was processed on 01/04, the additional receipt request was on 01/08, and the notification that my card was suspended was sent on 01/11. That’s not 2 weeks. If we need to provide EOB’s and Itemized statements there’s a strong possibility that you are not going to be able to provide that within 2 weeks as it’s at the discretion of your medical insurance and how quickly they process their claims. This is now telling me that I’m not going to be able to use this card at my doctors office because that is what is provided to me at time of service, and they won’t give me appropriate time to respond before locking my card. Stop lying to employers about the ease of your services, and stop lying to employees that you give enough notice and time to respond before locking their cards because you don’t

Paylocity has to be the worst payroll website our company could find. Maybe they are punishing us for something we did. Its not only confusing to use, its slow and keeps kicking me out and I have a phone , laptop and PC. Trying to get the simplest info its making me go through so much I gave up trying. 99% of us drivers hate it. I would give it 0 stars if I could

Absolutely horrible company. From implementation to termination of services within six months, they are incompetent from beginning to end. No one can answer questions clearly. They can’t even input your information correctly in their system. From phone number to account number they get it wrong. And don’t hold your breath for them to take accountability for their errors, they will dodge any questions and never respond, including the sales rep who promises they will be there for any questions. There’s a reason they have 1.3 stars.

After over a year of use, have to say that Paylocity is one of the worst options. Do your research, avoid Paylocity! Their customer service is always a negative experience, they take days or weeks to do anything, their system crashes or errors out at random, and it's a pain to put anything into it. Don't use Paylocity!