PaycorReviews of paycor.com

We engaged Paycor in November 2023, but the experience has been a nightmare. By mid-February, we had already gone through three different project managers, and the system was still not operational. We only went operational July 1st 2024 . As a small business with 40 employees—now reduced to 15 due to our seasonal nature—this ordeal has been incredibly costly for us. We don’t utilize many of the platform’s features, yet it remains time-consuming and cumbersome to use. While customer support is decent, the software itself has significant flaws. On occasion, payroll errors resulted in double checks being issued to employees. Overall, this has been a frustrating and disappointing experience for our business. After months it has not improved and we are locked into a contract

Do not use this payroll system, run now! All we have had is problems!!! They are with holding our W-2s now and employees cannot get into the system. They have withheld entire checks and sent double checks to staff, the information gets lost, PTO gets lost or doubled in the system to name a few things. There is no costumer service, it gets sent over seas and then they hang up on you. It's awful! Run!!!

Lots of promises up front from their sales team, with such poor follow through in implementation. Integrations take forever to get set up, requiring lots of work around through the process. Many mistakes made in the set up process, costing us money to get our accountant to correct those. Feb. 2025 UPDATE: they didn't configure our employee data correctly and our 401k benefits aren't being properly applied. Lackluster response from the iron curtain of customer service.

The worst customer service ever. If you’re lucky and call in the afternoon you might get someone who speaks English and can understand what you need. The rest of the time they just try to get you off the phone. Spent an hour and half on the phone with them just being transferred around and I was only trying to run a simple report!

This is the worst implementation ever! Nothing has been done correctly, and they do not talk to each other. They tell you something is done, but it's not. Three payrolls are out, and GL accounts are STILL not set up. Escalating issues does no good.

Paycor told me I needed a 401k Interface for $1000, which turns out to be a FALSE statement. Unfortunately, I did not find out until they already withdrew my money. This is only a 2 person payroll. They refuse to refund or credit my account. This service has never been created or used! I was told they would credit my account and could NOT refund me. Now they won't credit me either! NEVER USE THIS SERVICE. THEY DON'T RESPECT YOUR BUSINESS!

I never write reviews; however, Paycor is so horrible, I hope to spare someone from making the same mistake we made. If you're looking at Paycor, please make 180 degree turn and never look back. We've not had even 1 payroll in 19 months process without an error within the Paycor system. They are unable to explain why the errors that happen, happen (eg. employees pay processing at a higher rate than input in every data point of their system right up to the moment we hit submit). They are unable to fix the system errors, and they refuse to accept responsibility for their system glitches. Their integration with our benefits did not work as promised and they sent out incorrect W2s. When we pointed out their W2 error, they took 3 months to fix it, and that was only after we spoon-fed them every single bit of info that was already in their system. After assuring us we would not be charged for them to fix their error, they stole funds from our bank account as a fee for fixing their error. These are only a few of the nightmares we've had with Paycor. Unfortunately, they've cost us far beyond the exorbitant cash cost for their "shoddy service", and I regret daily our choice to sign an agreement with them. The day we're finished with them can't come soon enough.

I love the software and their customer service is great.