PaycorReviews of paycor.com

Custom Reports Issue After coming from ADP, we were told that we could create reports even custom reports through Paycor but they did not mention to us that there was an additional cost for each report and that it would take 4 to 6 weeks for us to access report. With ADP we were able to connect with a custom report rep and they would instantly work on report and provide it for us right away. I was a little disappointed because we use custom reports quite a bit.

Happens every time. The rep will tell you that someone will work on it and they will send you an e-mail when its complete. Never receive an e-mail, have to call back to follow up and of course have to explain the issue all over again. I cringe every time I have to call customer service.

We have been disappointed overall with our experience using Paycor. While there is a lot of potential within the system itself, the level of service and support we receive, along with the functionality as it stands right now, has fallen well below our expectations (and promises made to us by Paycor during implementation). There is an alarming lack of urgency when critical issues arise. We experienced a full system outage for over 48 hours and continue to experience ongoing functionality problems that significantly impact payroll and HR operations, yet response times have been slow and resolution timelines unclear. For a system that is essential to our operations. to say this is unacceptable is an understatement. Updates on open tickets are often delayed or vague, leaving our team to follow up repeatedly for basic information. This creates unnecessary stress and inefficiency on our end. Additionally, the system itself can be unintuitive in many areas, requiring more manual workarounds than we could have ever imagined. This continues to diminish the overall value of what should be a streamlined, user-friendly solution. We chose Paycor expecting a reliable and supportive partner in managing critical HR and payroll processes. Unfortunately, the experience has been lacking, to say the least. We see a lot of potential, and we hope to see significant improvements in support and system functionality moving forward, as it is becoming harder and harder to justify the cost of the system for the value we receive.

Was very happy with Paycor until the last 6 months. Support is NOT helpful or knowledgeable anymore. The chat bot is a horrible change. Everything keeps breaking or no longer working and support blames us when we haven't changed anything. You can't just take down reporting/analytics for a week - I have a board of directors to provide information to. I have lost confidence in Paycor's ability to service us. I assume it is due to the Paychex acquisition based on timing, but I don't know. Nick our customer rep is great, not his fault, he tries!! We have decided to demo other vendors.

Customer service is poor overall. it operates like a general call center - while you may occasionally reach someone helpful, most inquiries require escalation, with little to no follow-up provided

I am a company admin for our company as I have been for the last 4 years. Since being purchased by PayChex, the support I have received has been subpar. Including being cut off during a chat conversation, no attempts to reach out when the phone conversation cut off (we were on hold), no follow ups on issues that impact employee pay after multiple days of attempting to get answers. At this point I am very frustrated with the Customer Support being given.

Customer service is very bad.