PaycorReviews of paycor.com

Customer service is TERRIBLE. Tax department useless we still have Paycor and opened a tax case. Your are NEVER able to speak with the tax department and are told someone will get back in 8 to 12 weeks. It is insane. The platform works but if you need help call before 2pm and you still may get the run around. Seems most of customer service is looking up the answers and doesn't actually know how to use the system. They close your service tickets without ever responding to them and you have to open again and again.

Employee who uses the phone app to “punch in and out”. Misses 25% of my punches and then supervisor has to enter and confirm. This company is incompetent period. Not sure how they continue to exist.

We have been Paycor clients for many years, and have remained clients while our company reduced it's workforce numbers, our Paycor invoices increased consistently, year after year. Yesterday, I fired them after a decade of business. While I grew increasingly tired of being directed to 'read a help article' when seeking answers about a glitch in their platform (live support representatives provide no help - they simply paste in 'support' articles), the last straw occurred when Paycor failed to pay our Q4 state taxes on time - and resulted in fine and penalty from the state. When I opened a tax case with Paycor, they conveniently ignored it until I demanded a response. They gave me a boilerplate appeal to submit to our state, but I'm sure I will get stuck paying for their complete incompetence - and why this is not an automated payment is impossible to understand. It is simply impossible that this could have been paid late - by them - when it should have been programmed into their system with very basic code to be paid by a specific date. This is a basic contractual obligation they have - but good luck finding this spelled out ANYWHERE in writing on the platform. A class action lawsuit is what it will take to set this company back on its heels. Beware. Be warned. Something is amiss here.

Paycor manages our firm's 401k processing by confirming the requested amount of income from paychecks is contributed to the 401k management company. Paycor failed to make allocated contributions between July 2023 and December 2023 (and most of 2024 but that was rectified by me in the last quarter of the year). After months of going back and forth with them, they only facilitated in making sure our firm's matching for allocations was done for that period of time. My contributions for that period cannot be replaced, meaning all earnings/interest on that money is simply gone. Paycor's mistake lost thousands of dollars from my 401k. They don't care and will do nothing further. They are out nothing and don't seem to care. This is not the way to do business. There is no accountability.

Literally the worst payroll company we have worked with. Unprofessional and unethical. No formal contract but begin fabricating various policies you were never informed of. Platform is outdated and consistently times out. Getting billed for services not received and being hassled by individual in billing as though they are a collection agency. Misrepresentation of services when selling the product to you and once signed on everyone vanishes. Completely unreliable and overpaying staff and then being told it’s due to algorithms that need to be modified on their end. In the meantime, you’re continually getting billed for services through the month. Taxes not properly removed or paid to the proper tax authority leaving you in debt to the tax agency. No direct account executive or anyone that is there to consistently assist with services and support. Disrespectful client service and even told that we could leave the company if we wish and that if they were in our shoes they would select another company to.

Sales made promises regarding our integration that ops never even tried to enable. Repeated emails were ignored. That alone is disqualifying, however these clowns get worse. Much worse. I processed payroll on Friday am for Tuesday's pay date. On Friday 8:30pm, Paycor emailed me to say they had deleted my payroll and I would have to resubmit. Had I missed this message or even been off on Monday, my employees would not have been paid. When I asked what happened, I was told they got busy and payroll is processed "first come, first served." Are you kidding me? I could go on forever warning about Paycor, just suffice to say, DO NOT USE THEM! YOU WILL REGRET IT!

Paycor neglected to process our w-2’s and state end of year filings. We closed two business entities and they didn’t perform their filing duties but still charged us a large closure fee. I have reached out 4 times over the last two months for our documents and they refuse to communicate with me. I received a Docusign asking for my ach info with no estimates of cost 2 weeks ago and have emailed, called, and even tried to LinkedIn the rep that sent the email but no one has tried to respond. I was forced to dig through my records and manually work with and pay my accountant to process these forms because I can’t get them to even confirm they weren’t filed. Although I’ve now been contacted by the state dol and dor as confirmation Paycor dropped the ball. Absolute dereliction of their duties. I had trouble with them all throughout our engagement with them and this is the icing on the cake. I can’t recommend against them enough. Awful and I hope their poor practices take them to bankruptcy or acquisition. I NEVER write negative reviews but I purposely sought out an opportunity to do so in this case. My experience has been THAT BAD!

onboarding does not communicate with implementation; charging fees for Paycor's mistakes seems to be part of their business model; no account rep is championing your cause.