Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,735 reviews
PawpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,735 approved reviews, newest moderated first
I received a well thought out plan for treatment of my doggie’s diarrhea. Very professional, too. Thank you so much.
By Bailey
Response from Pawp· Jun 30, 2026
These situations call for quick, clear answers, and we're glad the plan hit the mark. Your pup is lucky to have someone so attentive looking out for them.
The vet was wonderful. She listened to my concerns and had some ideas of what may be wrong. I had taken video of my cat since I knew I would be texting with the vet. She gave me some things to do to help my kitty breathe better.
By K M.
Response from Pawp· Jun 29, 2026
Having that video ready was such a smart move, and it clearly helped get your kitty the right guidance. Breathing concerns can feel really worrying, so we're glad the conversation was useful and gave you some concrete steps to try at home.
Quick and fast service, and asking for a picture if his eye to see what was going on with his.
By Denise P.
Response from Pawp· Jun 29, 2026
Glad the team could jump right in and assess what was going on with his eye. That kind of quick back and forth makes all the difference when something looks off.
The person that I spoke with was very knowledgeable about veterinary issues, and my dog in particular was given very good advice. I was confused about whether to take him to a vet or not they made it very clear what needed to be done and I appreciate that I would recommend those to anybody that was having questions about their animals.
By Monica U.
Response from Pawp· Jun 29, 2026
Knowing when to head to the vet versus waiting it out can be genuinely stressful, so we're glad the clarity was there when you needed it. Getting your dog the right guidance at the right moment is exactly what we're here for, and it sounds like that came through. We really appreciate you spreading the word.
I am extremely disappointed with my experience with Pawp. Immediately after paying for the service and downloading the app, I realized it was not at all what was advertised or what I expected. I was under the impression that I would have access to a licensed veterinarian when my pet needed medical advice. Instead, I was repeatedly directed to veterinary technicians who simply provided generic lists of over-the-counter or online medication suggestions. What was even more frustrating was that my concerns were repeatedly dismissed. Rather than listening to what I was explaining about my pet, I was made to feel as though I didn't understand my own situation. The conversations were dismissive, unhelpful, and lacked any meaningful clinical guidance. It is also incredibly difficult to speak with an actual veterinarian, which defeats the purpose of paying for this service. When your pet is sick or you're already under stress, the last thing you need is to fight through barriers just to receive appropriate care. Based on my experience, this service has been misleading and completely unusable for my needs. I paid for a service that I cannot use as advertised, and I believe I am entitled to a full refund. This has been a highly disappointing experience from the very beginning, and I cannot recommend Pawp to pet owners looking for timely, professional veterinary support.
By Truehealing101
Response from Pawp· Jun 28, 2026
That's a genuinely frustrating way to start, especially when you're already stressed about your pet's health. We want to set the record straight and make things right. Our consultations are handled by licensed veterinary professionals, and when a situation calls for a true exam or in-person diagnostics, we'll always say so rather than leave you guessing. Feeling dismissed is the opposite of what any visit should be, and that's worth digging into. Please email [email protected] so our team can pull up your account, go over what happened, and make this right for you and your pet. We'd really value the chance to understand where things broke down.
Nichole’s patience and concern was calming in a stressful situation. I am headed to the ER based on her concerns
By PinkMink
Response from Pawp· Jun 29, 2026
Nichole truly came through when it mattered most. We hope your pet gets the care they need quickly, and that you're feeling a little steadier knowing you have a clear path forward.
The vet I got was very quick to respond even with having an urgent case come in while we were chatting. She took the time to still respond to my questions even though my visit was low priority. Wonderful service.
By Jacob W.
Response from Pawp· Jun 29, 2026
Quick responses matter, especially when you're worried about your pet. Knowing the veterinarian stayed with you through an urgent situation speaks to the kind of dedication our team brings every day. We're really glad it came through for you.
The vet took a lot of time with me and helped me understand what could be wrong with my dog
By Peggy D.
Response from Pawp· Jun 29, 2026
Knowing what's going on with your dog makes such a difference, and it sounds like that conversation gave you exactly what you needed. That kind of thorough, unhurried attention is what we're all about.
