We have used Pat Live for YEARS for a…
We have used Pat Live for YEARS for a call answering service and love the results.
By Parker S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
196 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
PATLive (patlive.com) has 196 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
196 approved reviews, newest moderated first
We have used Pat Live for YEARS for a call answering service and love the results.
By Parker S.
PatLive is a wonderful alternative to an "in person" receptionist. The onboarding process has been a breeze and every team member is so helpful. I highly suggest using PatLive!
By Beth T.
Matthew Garcia , and the team were prompt, reliable, and effective.Simplicity at its finest I really appreciate you guys alot thanks!!!!
By Clarence B.
Matthew Garcia made the onboarding process very simple. Matthew is very thorough and communicated well the options available to make our employees daily workload more manageable without answering phones. I appreciated the follow-ups and check-in during the initial 30 days of service and after. When going over the script it helped to have someone with experience to give suggestions as to how the agents would handle the calls specific to the nature of our business. THANKS Matthew! Overall, our experience has been great thus far, a very simple and straight forward set-up which made the process at ease. I would reccomend others to receiving services.
By Rushonna C.
Darla is FANTASTIC! She made the process easy and painless. This was a great decision for 2021. I would highly recommend this to anyone.
By The Lot Bank C.
Response from PATLive· Sep 23, 2021
Thank you so much for taking the time to post your feedback. Darla’s on a roll! We’ll make sure to get your kind words over to her ASAP. 😃
Darla at PATLive is mindfulness personified.
By T "Lou" L.
Response from PATLive· Sep 20, 2021
Hey Lou! Thanks so much for posting this review. We love Darla! We’re happy to hear you had such a great experience, and will definitely pass along your feedback.
My company has had a great experience with PATLive so far. Matthew Garcia, our onboarding specialist is amazing. Always prompt with responses and takes action fast. He looks out for the best interest of our company and makes it a point to resolve problems quickly. Overall, I am satisfied with them.
By Trudy
Response from PATLive· Sep 16, 2021
Hey Trudy! This is awesome. We’re so happy to hear that our team has been providing such a great experience for you and your callers. We’re all sending kudos Matthew’s way now.
Hi, I would like to give great feedback to one of your customer service agents. We had a billing concern that needed to be fixed and I was so pleased to have Edith help me with it. She was very familiar with how our situation worked, explained what would happen, and what she was doing to correct it. I asked her if she wouldn't mind following our case to make sure everything processed correctly and she was glad to do that for me. Kudos to Edith!!!
By Amy R.
Response from PATLive· Aug 5, 2021
Hi Amy, thank you for taking the time to post this review. We’re so happy to hear you had a positive experience in speaking to Edith, and we’ll be sure to pass along your praise. As always, don’t hesitate to get in touch if you need anything else!