Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
196 reviews
PATLiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
PATLive (patlive.com) has 196 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
196 approved reviews, newest moderated first
Prompt and clear referral of messages. Explanations provided if caller is "confusing" Good tech support on start up with phone # migration and other matters
By Bob
Response from PATLive· Jan 15, 2019
Glad to hear you're pleased with your service, Bob. We strive to remain clear, communicative and accessible to our clients. Thanks for the review!
PatLive has been a huge help for me and my business.
By Shaun
Response from PATLive· Jan 10, 2019
So glad you are enjoying our service!
Pat live is great its the best answering service around. Although it does have small things that could be better for example. I’m in a 600minutes a month plan and will sometimes go over my minutes which results in my bill being higher but instead of being surprised at the end of the month sometimes. I’d recommend that the account mgmt send a notification that we will be going over our plan minutes after amount of minute usage so that me as the customer can be in the know and No unexpected surprises in my bill. Besides that pat live is awesome
By Cornelius
Response from PATLive· Jan 10, 2019
Hello Cornelius, thanks for the great feedback and we're glad you love our service. We always want our customers to be well-informed about their call volumes. Your account manager will be reaching out soon to go over some overage notification options.
Busy smallbiz owner has to use a lot of time with them to get script right
By Max
Response from PATLive· Jan 10, 2019
Max, thanks for your feedback. We would love to learn more about your experience with our scripting process and we'll be reaching out soon to hear your suggestions.
