PATLiveReviews of patlive.com

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The Fair Hearing score

4.5/ 5

Excellent

196 reviews

PATLive4.5Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About PATLive

PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.

PATLive (patlive.com) has 196 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: patlive.com
Website: patlive.com
Category: Computers & Phones
Listed on The Fair Hearing: 2026

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PATLive reviews

196 approved reviews, newest moderated first

Sep 10, 2019
very capable and through
very capable and through
By Russell
Response from PATLive· Sep 10, 2019
Thank Russell!
Sep 10, 2019
Great customer service!
Great customer service!
By Pamela
Response from PATLive· Sep 10, 2019
Thank you Pamela!
Aug 11, 2019
Very professional
Very professional, polite. So glad I went with you.
By Jason
Response from PATLive· Aug 12, 2019
Thank you Jason, so are we!
Aug 11, 2019
so far so goooood
so far so goooood
By Lynell
Response from PATLive· Aug 12, 2019
Thank you Lynell, we hope to continue providing you great service!
Aug 9, 2019
Dependable service
Dependable service
By Shani D.
Response from PATLive· Aug 9, 2019
Thank you Shani!
Aug 9, 2019
Average , Some are good some are ok!
Some of the call center agents are good and take calls as per the script. Some don’t follow the script. Even after repeated corrections, some reps do the same mistakes again and again. I am tired of repeating
By Ganesh
Response from PATLive· Aug 9, 2019
Hi Ganesh, thank you so much for taking the time to provide us with feedback. Scripting is such an important component of the live answer experience, which is why we offer custom scripting for all of our customers. It sounds like we're missing the mark. I've forwarded your information to the head of the scripting team. They'll be reviewing your account and reaching out to you by early next week.
Aug 9, 2019
Overall they will answer the phones and…
Overall they will answer the phones and try to follow the script. There appears to be limited live face training on each client, so your script needs to be so easy a caveman could execute on it. In my case, I need a series of information gathering questions to be asked skillfully and in the right context in order to successfully execute and gather basic intel like name, email, and telephone. Only the top reps can pick up on this and execite via the offline training, and the newest reps stumble and execute poorly. Escalating for help is tough because ecveryne is "pat" and everyone is at supervisor level, who can help and change your script.
By Stephen- Some Manager Training and Testing N.
Response from PATLive· Aug 9, 2019
Hi Stephen, we really appreciate your feedback about our scripting and support processes. Scripting is such an important part of the live answer experience, which is why we offer custom scripting for all customers. It sounds like we're missing the mark. I've forwarded your information to the head of our scripting team. They'll be reviewing your script and reaching out to you by early next week.
Aug 3, 2019
PATLIVE has been the workhorse for me…
PATLIVE has been the workhorse for me behind the scenes while I concentrate on other tasks PATLIVE mans the phones for me. Could not be more grate full.
By LQ
Response from PATLive· Aug 5, 2019
Thanks Lidio!

PATLiveReviews of patlive.com

Rating distribution

What customers rate

About PATLive

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PATLiveReviews of patlive.com

Rating distribution

What customers rate

PATLive reviews

very capable and through

Great customer service!

Very professional

so far so goooood

Dependable service

Average , Some are good some are ok!

Overall they will answer the phones and…

PATLIVE has been the workhorse for me…

About PATLive

More in Computers & Phones

CallTools.com

CashForYourMac

EndSolve LLC

Custom Lux PCs

PATLive reviews

very capable and through

Great customer service!

Very professional

so far so goooood

Dependable service

Average , Some are good some are ok!

Overall they will answer the phones and…

PATLIVE has been the workhorse for me…