PatioHQReviews of patiohq.com

I'm an interior designer. I chose this company specifically because it stated they could do a rush order and had good ship times, I even chatted with customer service PRIOR to be sure that was correct, and where the order was being made and shipped from, as I am well aware of industry standards on fabrication and shipping. BEWARE - they say their offices / production happen in the midwest USA, but they also produce in India and ship from there (so I know from experience this would significantly delay delivery time). So more than likely, they absolutely are making everything in India for cheaper and shipping from there, thus the delays. In early June, with their assurance my order could be done in the US and shipped on time for the rush I needed for a client project, I placed a fairly larger order (over $2k), paid a very high additional amount for rush production & rush shipping ($180+). It stated 2 week delivery. A day before it was DUE to be delivered, with no update received from the company, I had to go back and forth with customer service and was told "it was delayed". It took several more back and forth and complaints to get a refund for the additional rush I had paid (they did finally refund it after at first just being told "you will receive it, its just delayed"). At first it was only 2 weeks delayed, then I got another email a week later saying "due to backlog" it was delayed by another nearly 6 weeks. Current estimate for my order: end of July / early August, and now it will arrive in 2 separate shipment dates. That will be 2 MONTHS from date of order (if I get it then), for a rush job I specifically confirmed with customer service prior could be done within 2 weeks. Client was very upset, and it reflects poorly on us as designers. I do not yet know the quality, but as an Interior designer I depend upon honesty and transparency from companies. I have worked with many companies where delivery is 10-12 weeks or more, but it's known up front. Either this company lies to get your business, or there is a massive disconnect between their production teams, web site, and customer service. 8 - 10 weeks (if we ever get it) for a product when both customer service and web site said 2 weeks is not acceptable. Their web site and ads are glossy, but the product quality is yet to be determined. Just beware of significant issues with ship times and massive delays. Do not trust what they tell you on the web site or customer service. Due to this I will not be placing orders from them again, and its too bad because I do a lot of custom client orders every year and need a reliable, quality source.

I placed an order in April (3 months ago) for custom patio cushions. I have received zero communication on the status of the cushions. I’ve called customer service several times and they have given me 4 different shipping dates that have come and gone with cushions still not being shipped. I called again today and they said they were unable to provide information about the status of my order. At this point, the summer will be over before I receive my cushions (if I ever do). I was so excited to find a place that did custom Sunbrella cushions and had told many people about Patio HQ but had to quickly revoke those referrals after the terrible experience I’ve had. I spent a lot of money on these cushions and unfortunately feel like I will never receive them at this point.

DO NOT ORDER FROM PATIOHQ !! I ordered these products over two months ago paid for expedited shipping and still have not received the product. Every time I checked the website it told me that it was "in production." I called to cancel today and they did so. I would've given it a zero stars but you can't do that. I WOULD NOT RECOMMEND THIS COMPANY AT ALL!

Absolutely frustrating experience and very disappointed! I was so excited to get my cushions and cushion covers to match what I had at home. It was easy to order. I normally check reviews online before I buy. I regret not doing it this time! It was a big order. They shipped a wrong order…color and cushions all completely different from what I ordered. I reached out to them promtly as soon as I received my order. From the get go the customer service was ad if they were stalling. I’ve bought so many things online and not every time things go right but the stores immediately make an effort to fix. In this case they closed the ticket I raised saying ‘you did not respond within 48 hours’ and to reach out to them again if I wanted to resolve the issue?!!!!! This, after correspondence back and forth and them saying they mixed up my package and will send the correct one to me in 5 business days and will email a return label for the wrong package they sent so I could have the courier pick it up. It’s sitting in my foyer and I’m wondering which poor customer is struggling to get this shipped out to them! It’s as if the burden is on the customer to resolve the issue not the company for the shitty job they did! I’m hoping the right person in the company reads this. It’s not about making a quick buck. It’s about making a name where your the quality of your product and service has a customer wanting to return again and again to purchase. Not to complain!

If I could give zero stars I would. After receiving cushions that look like they were made by my 4 year old grandson I started the back and forth with this horrible company. After multiple emails I was finally given the “ok” to get a replacement, then they turned around and said, “after reviewing they would NOT replace and that would be happy to help me place a new order (at my expense). Do not do business with these horrible people. They are crooks!!! The quality of their cushions is sub par, their customer service is horrible. Their stuff is not made in the USA as they advertise on their website and I have a FedEx tracking label that shows it came from India. They do everything in their power not to honor a customer service issue after the product is delivered. They make excuses ask for photos after photos and then more photos and then a video and then they still do nothing. Zero. These guys are crooks.

Unable to contact anyone via vhat or phone call. Put on hold for 30 min. Regarding my order placed and not delivered on delivery date. Website shows in production. Very poor service.

The main think to know about this company is that it is based in India. Your order is being produced there and if you have any concerns you'll be speaking with customer service based there. I ordered cushions for an outdoor sectional for my mother. We had a party we wanted them for and ordered for delivery before then. The order came 10 days late and when it did come 1 seat cushion and 1 back cushion were missing out of 16 cushions ordered. The sectional is not useful with these missing pieces. I am now in process of trying to get that rectified and am coming up on a month after the original delivery date. Hard to comment on the quality of the cushions with this outstanding lag. The company never communicated with me (originally to tell me the order was delayed) or regarding replacements to keep me updated. I need to reach out to them each time.

BUYER BEWARE! Do not order from them. We ordered over a month ago and the cushions still have not shipped! 4 rounds of emails and I believe we are getting automatic AI responses that are false. Everytime we ask for an update we're told they will ship in 5-7 days. Then that date passes and no shipment was made. Then told the same thing again on the next inquiry. It's a scam and no I fear they stole our money!