PatioHQReviews of patiohq.com

My cushions arrived after waiting for three weeks! They were custom made and I paid over $279.00 for four cushions. The measurements were wrong (too big) and the inside was cheap and horrible. NOT FOAM!!! They would not accept the return if custom made! DO NOT ORDER FROM THIS PLACE IT IS A RIP OFF AND COMES FROM OUT OF THE COUNTRY!!!!

My order arrived late and missing items. Their CS is non existent and when you call someone in India answers that knows nothing. The fact they advertise Made in the USA is a scam, it's made in India.

I rarely leave one-star reviews, but I believe future customers deserve to know about my experience before placing an order with PatioHQ. I placed an order for custom patio furniture cushions in early May with a promised delivery date of May 25. That date came and went with no delivery—and, more frustratingly, no communication from PatioHQ. Throughout this entire process, I had to initiate every single contact with the company. I was never proactively notified about delays, changes in the delivery schedule, or the status of my order. Had I not reached out repeatedly, I would have had no idea what was happening. For a company selling custom products, that level of communication is simply unacceptable. After weeks of waiting, I finally received only a partial shipment in late June. The remainder of my order was delayed for several more weeks. I have since learned that the balance of my order is shipping from India, with FedEx showing it was only picked up in mid-July—nearly two months after the original promised delivery date. To PatioHQ’s credit, they did provide a 15% discount after the initial delay and later offered an additional 10% discount because of the continued delays. I appreciate those gestures, but discounts do not replace timely delivery or honest, proactive communication. At this point, I have not yet received my complete order, so I cannot fairly comment on the quality of all the cushions. The cushions I have received appear to be well made. My review is based on the purchasing experience, the significant delays, and the complete lack of communication unless I reached out first. If you are considering ordering from PatioHQ, I strongly encourage you to ask detailed questions about where your cushions will be manufactured, where they will ship from, and what a realistic delivery timeline looks like. Had I known my order would arrive nearly two months late—and that I would have to chase the company for every update—I would have ordered elsewhere. I will update this review once I receive the remainder of my order. I sincerely hope the company improves its communication with customers because no one should have to wonder for weeks whether an expensive custom order is ever going to arrive.

Very Disappointing Experience — Late Delivery, Partial Order, and No Communication I ordered seat cushions and seat backs from PatioHQ and even paid an extra fee to ensure they arrived before the date I needed them. They missed that deadline without notifying me. I had to call them myself to learn the order would be late. They eventually refunded the extra fee, but it took weeks. When the shipment finally arrived, it included only the seat cushions — no seat backs and no explanation for the partial delivery. I had to call again, and only then was I told the seat backs would be sent later. It has now been weeks since that call, and I still have no seat backs. PatioHQ has never reached out with an update; the only information I get is when I spend my own time calling them. For a $1,600 purchase, this entire experience has been extremely disappointing. PatioHQ needs to improve communication, accuracy, and reliability.

Do not buy from this company. I got the runaround for 3 months without ever receiving the furniture. They tried to claim the delivery was made, but I only received the cushions, not the actual furniture. Once I finally convinced them that their "delivery" was incomplete I made a series of calls to tech support. Each time I was promised I would receive my furniture within 3 - 5 days. It never happened. I finally cancelled the order. The only good thing about them is that they promptly refunded the full purchase price, and told me to keep/or donate the cushions. One of the worst customer service experiences I've ever had. How do they stay in business? (Editing to update) Today I opened the cushions they sent before giving them to a friend. One of the cushions has 2 noticeable oil stains. What a scam this company is!

I wish I could rate customer service vs the product. I am thrilled with my custom lounge cushions. The quality is excellent and the cushions are thick and so comfortable! Unfortunately, my order was quite delayed and the excuse that the demand was unexpectedly high did not seem reasonable as I was placing the order early spring. It was difficult to talk with a customer service representative, but once I did, I did get my order quickly.

the products I received were not as described on the custom order. I sent video's and pictures of what was received and it clearly showed poor workmanship particularly at all seams. I showed the tape measure on top of the back pillows and it clearly is 2.5" short and the fill is less than that of a cheap pillow. They offered no solution.

My cushions arrived a week later than the first shipping date, but well within a reasonable amount of time. They are as I expected and I love the material. That said, these are not super high quality custom cushions. You'd pay much more than PatioHQ prices for that. They are well made, the material is excellent and I am really pleased. I consider them a good value for the money. Will order from them again.