Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
414 reviews
Pastry DepotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Pastry Depot opened its doors in 2017, providing pastry supplies and products to enthusiasts and industry professionals alike. Chef Frances Coffey established The Pastry Depot to fulfill the need in the Atlanta area for access to high-quality pastry products, without the requirement of a membership or account with a large distributor. The Pastry Depot offers a public brick & mortar retail store, online shop with shipping across the USA, and wholesale accounts for local Metro Atlanta businesses.As a family and female-owned company, The Pastry Depot takes pride in providing its customers with the best service and products. Combining expertise of chefs on-staff with the shopping experience of a boutique shop, the goal of The Pastry Depot is to inspire those passionate about pastry by showcasing the professional-grade products available on the market.
Pastry Depot (pastrydepot.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
Awesome first time experience ordering! Everything was on time and perfect
By Amelia C.
Response from Pastry Depot· Dec 8, 2024
Hello Amelia, thank you for your kind review! We are so happy your package arrived to you in perfect condition and quickly! We look forward to assisting you with all future orders. Happy Holidays!
The delivery was prompt and packaged well. The chocolate -- that's another story! I had been purchasing Scharffen Berger but then they stopped selling the bulk. I found this chocolate through a search and I'm so happy! The flavor is fantastic, it's creamy and still priced well! I can't wait to try it in my hot fudge sauce! Thank you!
By Bob K.
Response from Pastry Depot· Dec 5, 2024
Hello Bob, we are so happy that you were pleased with your purchase from the Pastry Depot. We always try to go above and beyond for our customers and take great time and care packing all orders. We look forward to assisting you with all future purchases. Happy Holidays!
Excellent service
By Eduarda M.
Response from Pastry Depot· Nov 10, 2024
Hello Eduarda, thank you so much for your kind review! We are so happy that you were pleased with your experience at the Pastry Depot, and we hope you have a lovely weekend!
Product and line up is so good. If you have a any problem, this company would help and support you very quickly. Pastry depot is superior to other chocolate companies. I would highly recommend.
By Y M.
Response from Pastry Depot· Nov 7, 2024
Thank you for the review, Yuriko! We appreciate your continued support and love hearing you are satisfied with your Pastry Depot experience. Our team works hard to provide the best products and service and are so thankful for customers allowing us to help them with their pastry needs.
Delivery was great and timely. Things were packed extremely well and were whole when I got the package.
By Lynn
Response from Pastry Depot· Nov 6, 2024
Hi, Lynn - Thank you so much for your review! Our team takes extra care in packaging our customers' orders and are so glad to hear you are happy with your order. We hope to help you with your future pastry needs!
My orders are always properly filled and ready as soon as I pull up. The staff is awesome too!
By Mau
Response from Pastry Depot· Nov 5, 2024
Thank you so much for the review, Maurietta! We are so lucky to have the very best customers like you and look forward to continuing to help you with your pastry needs.
Can't begin to tell you how thrilled I was with the level of customer care the Pastry Depot showed with my order. Shipped super quickly, communicated the status of my order every step of the way and the shipment arrived with a cool pack to protect the chocolate inside. The Pastry Depot will be my go to for all my special baking needs from now on.
By A. B. M.
Response from Pastry Depot· Nov 1, 2024
Thank you so much for your wonderful review! We take great time and care when preparing all orders and are so happy you were pleased with your shipment. Customer service is a huge priority here at the Pastry Depot, we look forward to assisting you with all your future orders. Have a wonderful weekend!
Never received product yet kept getting requests to review the product
By Never A.
Response from Pastry Depot· Oct 21, 2024
Hello Chef - We are very sorry and surprised to hear you did not receive your order. On our end, we see your order was placed on Oct 6, shipped on Oct 7, and delivered by UPS on Oct 9. We will reach out to you by email to try to resolve this further.
