Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
414 reviews
Pastry DepotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Pastry Depot opened its doors in 2017, providing pastry supplies and products to enthusiasts and industry professionals alike. Chef Frances Coffey established The Pastry Depot to fulfill the need in the Atlanta area for access to high-quality pastry products, without the requirement of a membership or account with a large distributor. The Pastry Depot offers a public brick & mortar retail store, online shop with shipping across the USA, and wholesale accounts for local Metro Atlanta businesses.As a family and female-owned company, The Pastry Depot takes pride in providing its customers with the best service and products. Combining expertise of chefs on-staff with the shopping experience of a boutique shop, the goal of The Pastry Depot is to inspire those passionate about pastry by showcasing the professional-grade products available on the market.
Pastry Depot (pastrydepot.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
As a new customer I was handled cordially and made to feel like my new business was appreciated.
By Marty R.
Response from Pastry Depot· Oct 17, 2024
Thank you so much for your kind review. We love our customers and try our best to always be as helpful as possible. Please let us know if we can be of any further assistance with your new business.
Excatly what was advertised, delivered and shipped when promised. Perfect! Also fair price.
By AA
Response from Pastry Depot· Oct 14, 2024
Thank you so much for the kind review! We try our best to make sure our customers receive their orders in a timely fashion. Please let us know if we can help you with anything else!
Although the item I wanted to order a few weeks ago was out of stock, I received a notice when it was available, love that feature :) I placed my order, received an email reminding me of the delicate product I ordered and was asked if I realized it was being shipped during warm weather. I did realize that but was comfortable having the cocoa butter chips shipped anyway. It was great to get the reminder, though. The items arrived in the promised time frame and in excellent shape!
By RM
Response from Pastry Depot· Oct 11, 2024
Thank you for the review, Rebecca! We do our best to provide the best products and service to our customers and are so happy to hear you had a great Pastry Depot experience. We hope to help you with your future pastry needs!
Fantastic response time, shipping time, etc. Great
By Katlyn L.
Response from Pastry Depot· Oct 10, 2024
Hello Katlyn, thank you so much for your review! We always try to go above and beyond for our customers and are so happy you were pleased with your experience at the Pastry Depot. We look forward to assisting you in all future orders. Have a great weekend!
Great service and quality products
By Olha
Response from Pastry Depot· Oct 9, 2024
Hello Olha, thank you for your review! We are so happy that you are pleased with your order and the products you purchased! We look forward to helping you with your future orders, have a wonderful week!
Customer service was very communicative regarding potential delays due to hurricane but I was able to recipe my product fast and in time. Thank you!
By FRANCES M.
Response from Pastry Depot· Oct 2, 2024
Hello Frances, thank you so much for your review! We always try to go above and beyond with our communication to our customers. We are so happy that you were able to receive your product in a timely manner, especially with Hurricane Helene affecting UPS. We so appreciate your understanding and hope you have a wonderful day!
Everything came in time and was packed very well.
By June F.
Response from Pastry Depot· Sep 17, 2024
Hello June, thank you for your kind review! We are so happy that your order arrived quickly and in great condition. We look forward to assisting you with all your future orders. Have a wonderful week!
Great company, great people.
By M.
Response from Pastry Depot· Sep 15, 2024
Thank you so much for the kind review. Our team tries real hard to take care of our customers. Please let us know if there's anything else we can do to help you in the future.
