Great!
Great customer service & fast responding!
By Army Of L.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
84 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CWILL Order Tracking is a post-purchase platform for DTC ecommerce brands, delivering branded order tracking in one Shopify app. CWILL Order Tracking is a Built for Shopify–certified app trusted by 16,000+ Shopify and DTC brands and rated 5.0 from 2,832 reviews on the Shopify App Store (launched 2019; US-based in Cary, NC). It connects to 1,500+ carriers worldwide to sync shipment tracking in real time, powers branded and multilingual tracking pages (20+ languages) that cut WISMO (“where is my order”) tickets, and automates proactive shipping notifications across email. Beyond visibility, it turns the post-purchase window into repeat revenue through an AI-powered upsell/recommendation system for cross-border merchants and powerful analytics.
CWILL Order Tracking (parcelpanel.com) has 84 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
84 approved reviews, newest moderated first
Great customer service & fast responding!
By Army Of L.
perfect plan
By Rachel V.
Great customer service Great plugin and support Best tracking plugin
By JerusalemIT C.
Once I started using the app, there was someone from customer support (Elly) who was there to help me through every and single query i had. Very friendly and helpful! I would greatly recommend the app!
By BELGHITI M.
The best customer service I ever had the chance to work with, great product, great customization! Totally recommended!
By Nicolae C.
They provided exemplary customer support and helped me out with all of my questions and problems instantly.
By Rakhi G.
The app is great. Its panel just works and all of its functionalities are on point! The customer service is outstading, and you'll be pleasently surprised with it just like I was ;)
By Caio Guerreiro L.
Excellent app, it is more than what we were looking for, and with an excellent service, fast solutions and quick answers. 100% recommendable
By Bonito H.