Works well for me
Works well for me. Very fast customer care support.
By Sarita C.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
84 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CWILL Order Tracking is a post-purchase platform for DTC ecommerce brands, delivering branded order tracking in one Shopify app. CWILL Order Tracking is a Built for Shopify–certified app trusted by 16,000+ Shopify and DTC brands and rated 5.0 from 2,832 reviews on the Shopify App Store (launched 2019; US-based in Cary, NC). It connects to 1,500+ carriers worldwide to sync shipment tracking in real time, powers branded and multilingual tracking pages (20+ languages) that cut WISMO (“where is my order”) tickets, and automates proactive shipping notifications across email. Beyond visibility, it turns the post-purchase window into repeat revenue through an AI-powered upsell/recommendation system for cross-border merchants and powerful analytics.
CWILL Order Tracking (parcelpanel.com) has 84 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
84 approved reviews, newest moderated first
Works well for me. Very fast customer care support.
By Sarita C.
Excellent app and very good customer service.
By Anas D.
Great Customer Service! Mig is an amazing Rep! I truly appreciated her upbeat energy and diligence; all to make my store an Outstanding Experience for my Customers. Thanks so much, Mig!
By Media S.
Super helpful and supportive. and provide detailed yet simplest explanations for every inquiry.
By Charuna M.
Its great to know it is free tracking service and i was offered 100% unlimited free upgrade. Made my day. Support Staff - Elly was super prompt and kind.
By Deema Yanni M.
I get Mig and she was super friendly and helped me a lot! When I have a problem I hope she will be reassigned to me! Thank you!! 10/10
By Sophie
Great service. Very well versed and very thorough with her knowledge
By George
Assistance réactive et très agréable. La réponse correspond exactement à la question posée. C'est un chat efficace avec des intervenants toujours aimables.
By Caroline O.