Love the product.
Some troubles in shipment of one product...Loose bolts and unfinshed appearance prevents this from being a 5 star. Company was quick to fix and showed great concern. I will do business again!
By Anthony
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Some troubles in shipment of one product...Loose bolts and unfinshed appearance prevents this from being a 5 star. Company was quick to fix and showed great concern. I will do business again!
By Anthony
It is one of the favorite in the warehouse to pick merchandise.
By Osman
Easy to work with and a great focus on meeting customer expectations. The team has and still is responsive to customer demands and changing priorities. Great quality product as well!
By Reuben
Easy to find what you look for and the customer service is great.
By Miriam
Great products & great service! You'll be pleased with the quality & performance.
By Phillip
Philip Buchanan has been a great help to us doing our search for the right equipment to help our business grow
By Deion
Worked with them for many years and have always received top notch customer service. Their products are always manufactured with strong attention to quality.
By Mike
I will be receiving my Pack Mule order in a few days. Philip at Wesley has been very professional and accommodating. I'm looking forward to using this equipment for years to come.
By Joe