Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Pack MuleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Pack Mule products are top-notch—reliable, durable, and built to last. The performance and efficiency of their electric vehicles have made a significant difference in our operations. Customer service is also outstanding, ensuring a smooth experience from purchase to support. Highly recommend!
By catherine M.
slow and very expensive and won't work with you on details
By Randy F.
Clicked on a picture on Bing of an animal crate on wheels (that's what i was interested in) and somehow got here. If this is the right place? I want more info on that; not this bait and switch you have going on. Way to lose a sale!
By Shannon C.
Filled out the request form twice, can't get a human to answer the phone and left messages. Simple question looking for a dealer in Massachusetts. Would like pricing on new Pack Mule and carts. Shouldn't be this hard.
By Dan
Lauren was exceptional she got me connected to the right people to handle my issue with my wiring harness
By Pat
Response from Pack Mule· Mar 8, 2021
Thank you so much for your feedback, Pat! We truly appreciate your business!
Pack mule is great on getting the right info and the right parts as best as they can.
By Dan M.
NO PROBLEMS AT ALL.
By Cheri W.
I needed the battery cables for a Pack Mule. I dealt with Linda Banks, and she was very helpful, sending me the breakdown of the equipment so my technician and I could figure out all the parts we needed.
By Manny
