ordered part and received it
ordered part and received it
By Tim S.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 27 reviews with 4 stars · Clear filters
ordered part and received it
By Tim S.
they followed up to make sure I had received my part and didn't have any issues with it.
By Kimberly J.
Customer service is good and staff is helpful.
By Matt S.
Good customer service and prompt delivery.
By Wayne J.
Responsiveness/Equipment is great. Clarity in the whole process could be better. Pricing is a bit confusing, if an item is standard that it is included in pricing. But, in your quotes it a separate cost line item. Can be a bit confusing.
By Matt
del. time getting a lot better. still wish they would go back to the heaver frames but over all great product.
By DJ R.
Great service, they were polite and answered all questions at timely matter.
By Cadi H.
The cart we purchased is excellent. Very durable, versatile and strong. Dealing with the sales team was a bit strange. It took several attempts to actually book an order.
By John A.