Easy to work with during the warranty …
Easy to work with during the warranty process.
By Josh M.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Easy to work with during the warranty process.
By Josh M.
Very good service. Andy I. was a tremendous help. Def will be our #1 provider..
By Troy
Best product by far.
By Phillip H.
Love your products
By Troy H.
Andy was able to come on site and made an adjustment for us in terms of reverse speed on the unit. The change was quick and effective. The unit itself has met and exceeded expectations.
By Murray
Customers really like your product. I would have given a 5 Star but was shipped after deadline. Was never told there was an issue till the day it was supposed to be shipped causing a little frustration from customer. Other than that seems to be a great product and well supported.
By Wayne M.
Scott Frasier has been outstanding with customer service and support thru out the years. His understanding of the industry and the challenges we dealers face every day make life a lot easier for all of us. His knowledge of the vehicles and trouble shooting when we have issues is priceless ! If Scott wasn't there to support me on a daily basis I would probably quit selling tuggers.
By Matt V.
You have several choices when looking at this type of product. But the customer service and the attention to detail outweighed all the others.
By Jason L.