5star
Very professional
By Harley S.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Very professional
By Harley S.
Everything was easy starting from ordering to delivery of the Pack Mule
By David H.
The entire experience was top notch! Follow up phone calls, which were friendly and informative, alerted us to the entire process from beginning to end. Very good experience all the way around!!
By Carol S.
Excellent customer service.
By Jeff H.
Had to get parts. They were very helpful. Thanks
By Kevin C.
Very helpful and parts arrived as expected with the ETA provided!
By William M.
Excellent Customer Service with timely confirmation of orders.
By Phil H.
I am writing this because they asked me to. Now that may seem irrelevant but the fact that they took the time to even call me (yes on a telephone) puts them miles ahead of any other company! AT&T, Amazon and Automation Direct to name a few send automated emails. Not very personal especially when I specifically ask to have someone call me and they do not! PAC mule called me in regards to an $80 order. Either they are real bored or really do care about customer satisfaction.
By Scott H.