Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Pack MuleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Kathy Collany was helpful and attentive in regards to this order and ensured that the items were delivered on time and with no damage. She also double checked after items were received if there were any issues and if satisfaction of the end user was met - something that not many vendors do and was appreciated.
By Michael L.
Each year we rent these mules and they never fail us. Thanks so much for helping us make it through another great Peak Season.
By Larry B.
The people and product at Pack Mule are very top notch. I am a technical support manager for the company I work for and if I need assistance with either parts or support, they are there to help. I have recently had a few issues with a unit we were refurbing and they were excellent to talk with, knew the issue I was having and found out the calibrator I was using was not working properly. I was given the choice to use one and then return it or purchase a new calibrator. I decided on the latter, received it as promised and flashed the unit to get it up and running. I would not hesitate to call them if we were in a bind again.
By Ralph K.
Great service.
By Ben D.
The tugger's were great and good costumer service.
By Jodi B.
Quality service
By Jesse
Quick and easy to deal with, great customer service
By Jessica W.
Contact very informative and equipment shipped as promised. customer is extremely satisfied. I will definitely be a come back customer.
By Teri R.
