Service / support has been very good
Service / support has been very good
By John H.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Service / support has been very good
By John H.
Thank you, yes we did receive the parts in good order and expeditiously. My conversation with James was very helpful and I appreciated his knowledge in helping to remedy the situation.
By Lou
parts came in a quick manner, everything was good quality , and a follow up call was very unexpected, very good customer service. :)
By Scott T.
Great customer service and very prompt answers.
By Russell Schaner J.
quick response to issue. friendly personal
By Joseph G.
Great service and communication!
By Christian K.
Very helpful customer service and fast shipping.
By Andrea B.
Great rentals! The tug units arrived in great condition just as promised.
By D C.