Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Pack MuleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
I want to Thank You for the great service and follow up on my orders. I want to also point out great efforts That Jeff S provided me on my question and orders. Always pleasant an very Knowledgeable. He has always putting the customer first. Appreciate you hard work. Thank you Gary Lambert Account Manager
By Gary
good prodcut
By Alan B.
Response from Pack Mule· Oct 16, 2019
Thank you for your business.
I always get excellent customer service with Pack Mule.
By Richard H.
great company
By Mike M.
I received friendly, helpful response when I called in for identification of parts we were needing for our lift. The part numbers and cost of the parts were given to me in a timely fashion, ordered and shipped promptly. Great company to work with!
By Valerie
Response from Pack Mule· Oct 8, 2019
We appreciate your business.
very nice product Customer was blown away with the quality and ability to track with the tugger. quality and finishing is excellent a lot of attention to detail.
By Jim D.
Excellent as always Especially Linda Banks
By Dale R.
I recently purchased my second Pack Mule product on behalf of a retail customer and I can honestly say they are the number one supplier of these types of vehicles. Their customer service is second to none and will go the extra mile to make certain you are a satisfied customer and the quality of the vehicles is as good as the customer service.
By Chris S.
