Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
191 reviews
PacasoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Own the life you've earned, in the places you love, without the weight of owning it with Pacaso.Enjoy an effortless escape to the place you love, for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.Your home is cared for by a professional service team, ensuring it's always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.With Pacaso's seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.
Pacaso (pacaso.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 165 reviews with 5 stars · Clear filters
Very attentive service at every level--seemed very interested in our specific needs.
By customer
Response from Pacaso· Jul 11, 2025
Thank you for your feedback. We're glad our team could provide attentive, personalized service to meet your needs. Welcome to Pacaso!
We had several informative and productive meetings as well as a property visit, all on short notice. We went from introduction to the Pacaso concept to "closing" in one week, due to the well-informed staff that was incredibly responsive over a holiday weekend - very impressive!
By RJ S.
Response from Pacaso· Jun 9, 2025
Thank you for the thoughtful review. It was a pleasure working with you, and we’re glad the process met your expectations.
The several people involved in our purchase and introduction were spot on and very helpful. We had a somewhat unusual fund transfer situation at purchase date which was handled very well by staff.
By Walker and Sallie S.
Response from Pacaso· May 27, 2025
It’s great to hear our team was able to support you and navigate the process so smoothly. We're so glad you chose Pacaso and congratulations on your new home!
Each Pacaso representative made an effort to respond to where we were in the process, with diligence and patience.
By New M.
Response from Pacaso· May 27, 2025
We’re so glad you felt supported every step of the way. It means a lot to us that the team’s patience and care made a difference. Congratulations on your new home!
House is beautiful and ready to go. Pacaso People are responsive and professional when needed.
By Steve L.
Response from Pacaso· Jul 11, 2025
Thank you for the great feedback. We're glad to hear you're enjoying the home and that our team has been responsive and professional. We’re always here to support you and appreciate you being part of the Pacaso community.
I work in the residential real estate business and have a well functioning team. I would like to think that I know another when I see it and I'd say that the team at Pacaso has exceeded expectations. I would recommend them and use them again if the opportunity arises. Great job!
By David H.
Response from Pacaso· Jul 11, 2025
Thank you for the thoughtful review. Coming from someone in the real estate industry, your kind words truly mean a lot. We're glad to hear our team exceeded your expectations and appreciate your recommendation and support.
We appreciate Micha and the way he helped us experience a Pacaso stay first hand before we purchased in Lake Tahoe! We are thrilled and can’t wait for our first stay in the home! All of the team has been exceptional and very professional! Thank you!
By Julie L.
Response from Pacaso· Jul 11, 2025
Thank you for the kind words and for sharing your experience. We're so glad Micha and the team were able to support you throughout your journey and help you experience Pacaso firsthand. We're thrilled for you and enjoy your first stay in your Lake Tahoe home!
Every person we were involved with during our transaction was professional, friendly, well informed and readily available if we had questions. Everything was handled professionally and seamlessly. We were very impressed from start to closing.
By Karen S.
