Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
191 reviews
PacasoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Own the life you've earned, in the places you love, without the weight of owning it with Pacaso.Enjoy an effortless escape to the place you love, for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.Your home is cared for by a professional service team, ensuring it's always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.With Pacaso's seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.
Pacaso (pacaso.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 165 reviews with 5 stars · Clear filters
Very excited; the Pacaso experience has been amazing so far.
By James
Response from Pacaso· Feb 28, 2022
Hi James! Thanks for the great review. We're so glad to hear that everything has been positive so far, and we hope that second home ownership continues to be an amazing and enriching experience for you and your family!
GREAT COMPANY and PRODUCT!!
By Thomas
Response from Pacaso· Feb 22, 2022
Hi Thomas, Thanks for your review! We're so glad to hear you've had a great experience. Enjoy your second home!
The house was thoughtfully stocked, well cleaned and operational ! Loved the experience !
By Syeda
Response from Pacaso· Feb 14, 2022
Hi Syeda, Thanks for the review! So glad the hear your Pacaso was well-prepared for a relaxing stay -- the first of many! Enjoy your new home, and reach out anytime if you need anything.
I just shared my first stay with friends and family. I would have never justified buying such an amazing place without pacaso! Looking forward to the memories.
By Chris
Response from Pacaso· Feb 12, 2022
Hi Chris, Thanks for your review! So happy to hear you had a great first stay, and that we were able to help make that experience a reality for you and your family. We hope you enjoy many more wonderful memories at your new home!
The whole process from beginning to end was positive. We had all our questions answered, and pricing was straightforward. Pacaso takes their time to get to know you and makes the decision making process pleasant for once!
By Heather
Response from Pacaso· Feb 10, 2022
Hi Heather, Thanks for your feedback! We're so glad to hear that the purchase process was smooth and pleasant. Enjoy your second home, and know that the team is always here for you.
We love our Pacaso. We are 30 minutes from home but feel a world away. We arrive to an immaculate home, with every detail looked after. Fresh ocean breeze, 180 degree views of the Pacific, sounds of the waves, beautiful sunrises and sunsets, direct access to the beach….its a magical place for our family to spend time together and create memories.
By Andy K.
Response from Pacaso· Feb 10, 2022
Hi Andy, Thanks for the wonderful review! We couldn't be happier to hear about your experience -- it's exactly what we hope for. Enjoy those views, beach days and special memories with your family!
Excellent customer service. Questions were answered and staff very helpful
By Jason
Response from Pacaso· Feb 8, 2022
Hi Jason, Thanks for the review! So glad we could help. The team is always here for you!
In just a matter of days, we went from sadness to happy. We had to cancel our vacation trip to Mexico -- but at the same time, my wife found a Pacaso link to our dream house: a stunningly beautiful house at the right size (3br/3ba), the right city and neighborhood (Palm Springs), and the right price (i.e., completely affordable). Next, in an easy-to-manage whirlwind of phone and zoom calls, user-friendly documents, signings, and funds transfers, we were second home owners. A gigantic thank you to every person on the Pacaso team that we talked to: everything was done with smiles and cheer. We can't recommend Pacaso enough. Truly a wonderful experience.
By Anthony N.
Response from Pacaso· Feb 1, 2022
Hi Anthony, Thanks for your review and for sharing your wonderful story! We're so happy we could help you find your dream second home, and the team is always here for you!
