OzarkeReviews of ozarke.com

Great communication with arranging possible solutions for delivery around delay in shipping. It worked out that the product would reach us before we traveled and it was communicated with expected delivery date and time. Questions were answered very quickly.

Excellent customer service

Jorge, the manager, made the "service" in customer service right. We spoke live, he listened to my problem, and came up with a solution that worked for me and the company. It's not important to get everything right the first time, but it is essential to get it right if you can.

I ordered the Ozarke Zen Floor Lamp, and upon arrival could not construct the lamp due to a manufacturing defect. One of the holes in the legs was not adequately drilled, so the bolt could not catch the base’s thread. I contacted support with images of the problem. They immediately opened a return ticket, and shipped out a replacement lamp within 24 hours. I was very pleased with the replacement lamp and the speedy customer service!

I would give this company a zero if I could. This has been the most awful online retail experience I've ever had. Placed my order on November 30, 2025. It's January 16, 2026 and I still don't have my order that totaled $2006. You know what I do have? A TON of excuses from these people with the estimated delivery date continuing to be pushed further and further out. I've emailed and made several phone calls without any luck. The website accepted my order and full payment with an email confirmation stating my order would be shipped out in 2-3 business days. After 2 weeks and no updates, I EMAILED THEM only to be told (without apology) that some of my items were not in stock. Was anyone going to notify me? So then the shipment date is pushed to December 30 (with my order date being 11/30). I called again last week only to receive more excuses. Then I'm told that it shipped via FedEx however, they didn't realize my shipping address was a PO Box and that FedEx won't deliver there. Don't you think a company would have their website set up properly to not accept a PO Box as a shipping address as other websites do? I told them that they had until 01/15/26 to get my order to me or I would cancel it through my bank, which I did today. I gave them one extra day. They told me on the phone yesterday that it would arrive by 01/15/26. Well, now on the evening of 01/16/26, I still don't have my order and there is no estimated delivery date available even though they claim they shipped it out on 01/08/26. They just keep telling me to wait. Meanwhile, they've had my $2006 for the last 48 days and have wasted so much of my time. There's nothing I need that badly to endure this gross lack of customer service or professionalism. No thanks. I can get these items from other companies like Residence Supply, Lumens, Housework, etc., and you should, too. Don't waste your time or money at Ozarke.

Quality product that exceeds our expectations! Processing and shipping was prompt and on time. All around great product and great experience.

We received a gift that was the incorrect product and Moe walked us through exactly how to make an exchange, including how to locate the correct product. Great customer service and love the product we received!

Update: After much back and forth with their customer service, they agreed to refund the $54 and also provide a gift card worth $120. Updating review to 4 stars. Purchased a floor lamp but had to delay the delivery by 2 days via UPS. However, UPS made the mistake of shipping it back to Ozark. I never received the lamp yet Ozark charged me $54 to return a $150 floor lamp. They would not budge on their stance. Beware.