OzarkeReviews of ozarke.com

I mistakenly ordered a lamp and sent it to the wrong address. MJ, the Ozarke rep, was prompt in solving the issue. Although the order for the lamp had already been fulfilled, they were able to turn the package around while it was in transit from UPS. Have confidence when ordering and receiving customer support when ordering

This is an updated review. I purchased from Ozarke last year, 2025 and have been attempting to resolve the issues they caused since January. What should have been a straightforward resolution has turned into months of delays and unfulfilled promises. In WRITING, Ozarke explicitly confirmed they would issue a FULL refund for the product AND reimburse the cost of a licensed electrician required to correct their mistake. This was not implied — it was CLEARLY STATED and DOCUMENTED, and I have proof of this commitment. I complied with every step requested, provided all required information, and followed up multiple times over an extended period. Despite this, Ozark has FAILED to issue any reimbursement and has now stopped responding entirely. At this point, this is no longer a customer service delay — it is a failure to honor a documented financial commitment. Making written assurances tied to reimbursement and then failing to fulfill them raises serious concerns about how this company handles responsibility and customer obligations. I have maintained a complete and organized record of all correspondence, timelines, and photographic evidence supporting this! If this matter continues to be ignored, I am fully prepared to pursue formal escalation through consumer protection channels and expand public documentation of this situation across additional platforms. Consumers should proceed with EXTREME CAUTION. A company’s INTEGRITY is defined by whether it stands behind its own written commitments — and in this case, that standard has NOT been met.

Fast shipping. Got my package within the week I ordered. Lamp materials are so-so. Not worth a $800, 500, or $390 price tag - but it looks good in design. Globe shell is plastic, doesn’t feel luxe. Product is max ~9ft but can be propped up by books.

Fast delivery and stylish products!

They took my money and never sent the lamp, need I say more?

Lamp is cool, but why is the smallest the lamp can go 8ft 2inchs?? When the average house room is 8ft, this just wont fit in most rooms. I had a headache trying to take this thing apart and kick it into place because it just didnt fit on the smallest setting

I am editing my Ozarke One Lamp review from 3/26/2026 that is below this new review (today is 6/18/2026). After writing the negative review back in March, I was contacted by Ozarke - apologizing for the poor service and pledging to make things right. Ultimately, Ozarke advised me that they would send me the appropriately sized poles - to make the lamp fit within my standard 8' ceiling. It took a little while to get the new poles to me due to two lost shipments (not Ozarke's fault) - but they did finally arrive. I then finally assembled the One Lamp and it sits proudly next to my Eero Arnio Ball Chair and reproduction LC couches. All is good now! I have changed my 1-star review to a 5-star review. I very rarely write negative reviews online. My policy is to give a seller the benefit of the doubt when things go wrong - and I give them 3 more chances before leaving a review. Unfortunately, Ozarke has failed me. I purchased the 'One Lamp' - a floor-to-ceiling pole lamp. Once I received the lamp, I discovered that oddly - the overall length of the assembled lamp (in its shortest configuration) is over 2 inches longer than the standard 8-foot ceiling height that is found in US residential homes (like mine). On the Ozarke site/advertising - you see a fellow enjoying the One Lamp in the comfort of his living room - with the lamp extended beyond the minimal height (using the enclosed extenders) - making the standard minimum length of the lamp appear to be around 7 feet. After interacting with Ozarke 3-times -- the only/final help that was offered was to advise me go to my local Home Depot - Ozarke telling me that Home Depot sells shorter rods (no SKU provided) that I could use to shorten the length of the lamp (by swapping out the Ozarke rods and installing the Home Depot rods). As it turns out - Home Depot does not sell any rod/tube/pole that is remotely similar to what is used in the lamp. So here is my public service announcement - WARNING! DO NOT PURCHASE THE 'ONE LAMP' IF YOUR CEILING IS THE USA STANDARD HEIGHT OF 8'-0" OR SHORTER.

Cheap products. Horrible customer service. Ordered units that were not in stock. After they never showed after weeks had to reach out to ticket status to be informed, they don’t even have those products in stock for another month or so. Customer Service is obviously not US base because there’s a massive language barrier that made it almost impossible to deal with when the alternate product showed up they are cheaply made one didn’t even work. Their refund policy is complete BS as when we ask for an exchange they wanted me to reinstall the unit to show it didn’t work via video uninstall it then send it back. Don’t waste your time with this company.