Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
41 reviews
OutreachSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Outreach is the leading AI-powered sales execution platform that unlocks seller productivity to help sales teams efficiently create and close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle. Outreach is the only company to offer sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. More than 6,000 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson depend on Outreach to power their revenue organizations. Outreach is a privately held company based in Seattle, Washington, with offices worldwide.
Outreach (outreach.io) has 41 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
41 approved reviews, newest moderated first
Really bad customer support. Their billing and support portal never logs in. They never reply to emails and during renewals, they forget their customers completely. I am not sure how the company is even running with this kind of service.
By Vipul A.
Not a very good company, poor communication
By Jo B.
Absolutely no customer service, sat in all day again and no engineer. But they did send messages with the date and time slot obviously knowing no one was arriving. What a waste of a day off. Disgusting!!!!
By Terri H.
I received horrible support from Outreach after being a subscriber for over two years. I like the product but the service was so poor I will likely switch to SalesLoft in 2024
By Peter C.
Not a bad program for sending. We've been using it for many years. I'm giving it 4 stars instead of 5 because the recent changes to the way reports are displayed are very poor. It's now quite challenging to work with the new reporting format.
By Olha
Outreach while a good program, with good intent, completely destroyed by there customer service and even worse a ticket system that just sends you to their knowledge center. Our team has been in implementation since we purchased almost two years ago. The only proactive contact with them or their team is when your renewal comes along. I would say if you want attention before the sale that amounts to "not my problem" or "please read this in our Knowledge Center" after the sale; sure I guess. There has to be much better service orientated company that cares about more than a very poor install. Outrech Motto: Set it, and Forget it - There is certainly no one person across the organization who is willing to help. Our organization went to speak to the CEO, and here we are. Top to bottom, avoid this solution - there are much better options.
By Jim S.
Horrible customer service. Could be an exceptional project except the customer service is absolutely incapable of supporting in any manner. Frankly, it's shocking the lack of effort or attention we've received from Customer Support.
By Willy D.
Non helpful customer service person who lies then puts on mute till I left un muting and remuting till I left the call
By Ashley S.
