Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
354 reviews
Outdoor Furniture PlusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Outdoor Furniture Plus is listed under Furniture Stores in Knoxville, TN.
Outdoor Furniture Plus (outdoorfurnitureplus.com) has 354 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
354 approved reviews, newest moderated first
Just what we were looking for
By Bob M.
Response from Outdoor Furniture Plus· Jun 6, 2021
Hi Bob. You will love your new swing frame and you will have it for MANY years to come. Please let us know if we can help in any way. John
Super easy navigation of site and check out. Very excited to get the table for my cabin.
By Natalie
Response from Outdoor Furniture Plus· Jun 5, 2021
Hi Natalie, You will love your new log table. Thank you for the comment and order! Mary
HOLLY from Outdoor Furniture Plus called & assured me my card had not actually been charged.. I get text notifications on my card charges & they use the word charged.. but it has not posted to the account. Holly explained the problem with their vendor & covid & we agreed on a strategy going forward. Thanks Holly for the response & claification My card was immediately charged when I ordered & I received a confirmation email. Its been a week, but no notice of when it will ship or if it is on stock. NOTE TO CEO...poor business to charge the credit card if you do not have product. There is website order tracking & it does not acknowledge my order #. Poor management
By Childress
Response from Outdoor Furniture Plus· Jun 5, 2021
Hi Trish. Thank you for your message. We are happy to help. In looking at your order, we do have it in house. If you look at the item on our website it states that these ship anywhere from 3 to 8 weeks but explains that these come from Canada and they are having employee issues in their factories b/c of labor shortages. If you'd like to give us a call we would be happy to discuss it with you and your options if you are not willing to wait. In regards to a charge on your card, you may want to review that again. We show that no charge was made to your card at all. When an order is placed, our system does put an automatic approval on your card to insure that it was typed in correctly and that there is credit to cover the payment once your order is shipped. We do not charge your credit card until your order is shipped. If you have any questions or we can discuss this further, please give us a call on Monday and we will be happy to discuss your order with you. 877-595-8543. We look forward to hearing from you. John
Holly was excellent in helping me find replacement cushions for my Berlin furniture. She responded very quickly to my inquiry, helped me with color questions and ordering. The experience couldn't gave gone better.
By Carla H.
Response from Outdoor Furniture Plus· Jun 5, 2021
I'm just happy that I was able to help you! Reach out any time! Holly
I just ordered some chaise lounges and the representative I spoke to was helpful in deferring delivery. She even sent me a confirming email for the specific date.
By Audrey K.
Response from Outdoor Furniture Plus· Jun 3, 2021
Hi Audrey, It was a pleasure speaking with you earlier. Thank you for your order and we know you will love your outdoor Chaises! Have a great summer, Holly
I don't have anything to review yet. No information on when it will be sent.
By william P.
Response from Outdoor Furniture Plus· Jun 3, 2021
Hi William. Thanks for your message. So that we aren't posting for all to see, I will send you a message with details about your order right after I post this. Happy to help any time. Just reach out to us and any of us can help you! Holly
Furniture was perfect!!
By Todd B.
Response from Outdoor Furniture Plus· Jun 2, 2021
Thank you, Todd. We hope you enjoy your log furniture for years to come! Mary
Great Customer Service.I recommend this store .They stand by making Problems right and Their product.
By Debra S.
Response from Outdoor Furniture Plus· Jun 2, 2021
Thank you, Debra. Hopefully we can help you again in the future. Holly
