Was great will let you know when I get…
Was great will let you know when I get the product.
By Craig W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
354 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Outdoor Furniture Plus is listed under Furniture Stores in Knoxville, TN.
Outdoor Furniture Plus (outdoorfurnitureplus.com) has 354 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
354 approved reviews, newest moderated first
Was great will let you know when I get the product.
By Craig W.
I spent over $3k from this company. The parts they sent for assembly did not work. Stripped screws. Can’t finish the project. I sent a video to them. No results. Then I go back to look at all the reviews on the site, which came only through a third party and customers can’t post them on their site. Deceptive because they would not have all of these good reviews. I want to send all this stuff back. I am beyond frustrated
By Scott
Response from Outdoor Furniture Plus· Sep 3, 2026
We’re sorry for the frustration this has caused. After reviewing the video you provided, it appears that one piece of hardware included with your furniture was the incorrect size, preventing you from completing the assembly. We have arranged to overnight a complete replacement hardware packet so that you have everything needed to resolve the issue as quickly as possible. We understand how frustrating it is to be unable to finish assembling a purchase you were looking forward to using, and we are committed to getting this corrected for you promptly.
I decided to price around the Arbor and founded less expensive at Outdoor Furniture Plus.
By FRANK S.
Very honest and helpful folks. I will be returning to them.
By C.Dill
I needed help with a custom sized gable end vent, and the amazing people at Outdoor Furniture Plus helped put it all together for me and it worked out fantastic! Thank you, Larry Jensen-Jensen construction.
By Larry J.
Timeliness of receiving my order.
By Jake
Fantastic company and products. I purchased a log swing and it came quickly and in perfect condition. Customer service was great and they even shipped for free. I will definitely be purchasing from them in the future. A company that cares about its customers is rare but these guys do.
By T B.
Response from Outdoor Furniture Plus· Jun 23, 2026
Thank you so much for your comments! We do care and I'm glad that it shows through. In a time of automation, we work very hard to keep customer contact as personal as possible.
I worked with John on ordering our furniture. He was extremely helpful with getting colors right between types of items, and providing more information on specific items. It was a large order for us, and we really appreciated the time spent with us.
By Julie E.