Otis ElevatorReviews of otis.com

Hacen una reforma a medias y mal hecha y luego se desentienden de su finalización

Buenos dias, a mediados de diciembre va a hacer un año (sin contar 6 meses que estuvo parada la obra por acometidas de la calle) que retomaron las obras de instalacion de un ascensor contratado con Otis, como es sabido esta empresa subcontrata con otras empresas (a cual peor) la que esta en nuestra obra se llama Atura que sin duda es lamentable. sin embargo deberia ser Otis quien controlara las obras, cosa que en nuestro caso no hacen. la direccion de obra no se le ha visto por aqui, aunque dice que a venido tres veces (ya le vale) empiezan trabajos que no acaban, los acabados son muy deficicientes, el personal de la empresa que viene es muy poco profesional, a dia de hoy estamos esperando a que traigan el ascensor y una vez que pongan las puertas, segun ellos quedarian otras ocho semanas de trabajos. engañan desde el principio diciendo que la obra duraria unos 10 meses. Apenas controlan las medidas de seguridad en el trabajo, los presupuestos de cualquier trabajo que no entra en el proyecto son muy abusivos, es lamentable que no tengamos ninguna forma de obligarles a cumplan con lo que indican de la duracion de obra entre otras cosas, yo me pensaria muy mucho contratar con esta empresa por su informalidad, prepotencia y poca profesionalidad.

Hasta ahora estaba contento con el servicio de Otis,pero hoy, sábado, la atención al cliente para averías es totalmente inaceptable. Tenía que esperar 24 minutos!!! hasta que me ha atendido un operador. Menos mal que no estaba nadie dentro del ascensor averiado.

Une honte ! 3 semaines que l'ascenseur est en panne. J'appelle tous les jours et je tombe sur une plate-forme située à l'étranger. Les conseillers répètent sans arrêt les mêmes phrases "nous transmettons au technicien " et "l'intervention a lieu vendredi " et rien ne se passe. Aucune humanité. On leur explique qu on a besoin urgemment de l'ascenseur, aucune réponse, ils s en fichent. C'est absolument honteux !

Société qui se moque du client, en panne d'ascenseur depuis le 20 / 10 / 25 , un dépannage prévus le 30/10/2025 confirmé par mon appel teléphone chez OTIS, Tel. du 03 / 11 / 25 réponse de OTIS nous devons commendez la piéce, ce 12/11 nous sommes encore sans ascenseur. NE PAS faire confiance a cette société.

Please stay away from doing business with Otis. In my experience they were misleading on the phone, did not give accurate information, and never corrected it when I followed up. I was billed an absurd amount of money for a problem that was not fixed, and when I called to complain they were rude, dismissive, and took about a week just to respond.

If you value time, integrity, or basic customer service, avoid Otis. What should have been a simple service cancellation has turned into a ten-month circus of incompetence. Summary I cancelled my service agreement in January 2025 after years of paying excessive fees and enduring constant upselling calls that seemed more focused on extracting money than providing genuine maintenance support. Instead of respecting the termination, Otis kept billing us, ignored multiple written notices, and continued sending invoices months later. The timeline that says it all: Jan 2025 – I issued written notice to cancel. The Otis representative repeatedly attempted to sell me another service before eventually accepting the cancellation in writing. Feb–Jul 2025 – Otis continued issuing invoices and taking payments via my property manager despite the termination. Aug 2025 – I contacted Otis again; they apologised but took no corrective action. Sept 2025 – The person assigned to “resolve” my cancellation first tried to deny it, then attempted to sell me another service. Only after further escalation did they admit Otis’ error and agree to refund the overcharges — then proceeded to claim I needed to pay another fee for a compliance certificate they failed to issue back in January. Oct 2025 – Otis issued a “refund invoice”, requested my bank details, and phoned to reconfirm them but the refund was never paid. Nov 2025 – Ten months later, I’m still chasing the refund, now dealing with yet another new contact repeating the same promises. Why I cancelled in the first place: Their service is overpriced for the minimal work performed, and every interaction feels like an attempt to sell, sell, sell, rather than provide genuine serice. When you question charges or try to leave, the “support” disappears and they give you the run-around. A warning to others: Be extremely cautious before signing anything with Otis. Their systems are disorganised, communication is abysmal, and getting resolution on even the simplest issue is exhausting. If this is how a global brand treats a loyal customer, imagine how they’ll handle you once they’ve got your signature.

first of all this time hasn't happened yet. Our location had an early failure of a pump and motor just outside the warranty date of 1-year. this part is not covered in warranty. this is a high dollar cost 40-50 thousand $ I have worked with less costly pump systems that have lasted 30 years plus. If the Otis warranty ran out doesn't manufacture of pump have warranty of their product. Semiens warranty of motor. I will further instruct to anybody looking at Otis elevators for purchase that they would be better off buying a pogo stick