OptiontownReviews of optiontown.com

There is no assistance in case of problem. Avoid! They will never answer to your email. The chat service is like a bot responding automatic answers like "we are working on it". I had to purchase new flight tickets and loss a lot of money. NEVER EVER USE THEIR SERVICES. WASTE OF MONEY.

If you are thinking about optiontown as a company to upgrade your ticket.. RUN AWAY. I paid for an upgrade for my parents (almost $2700). The flight got cancelled due to COVID related restrictions. I have called them twice, emailed them multiple times, but they have still not refunded the money. It has been almost 4 weeks. I am exploring legal options at this time. OPTIONTOWN IS FRAUD. They practically took my money and didn’t refund despite flight cancellation. STAY AWAY.

I start with no stars but had to give one to write review. Do not trust this company we paid for upgrades for our holiday to Vietnam and Cambodia. We did get an upgrade the night before we flew, however our holiday was cut short due to Coronavirus outbreak so I contacted company to explain we would not require the service on way home and would like a refund. We were told we would have a refund but to date still waiting every time I email I get due to Coronavirus outbreak they are extremely busy. This company has had our money since December and possibly 1000s of other people’s money how long does it take to process a refund. Never again would we use this company

Only reply from Optiontown is "We would like to inform you that we are working on your case as a priority and are in contact with the airline. Please give us some time in order to give you an update." and they do NOTHING. Also fake chat, with fake name "Peter Watson", "Jenifer Smith", "John Brown" and more. the person is not exist. We lost all of our cancelled flight from Nokscoot (Fightpass).

Refuse to refund, and any supports.

the flight has been cancelled (due to COVID-19) and unable to change or refund. Optiontown is Fraud. Email for over a month. only auto reply is to wait 72 hours. They don't even have IATA number for travel business. Do not trust them.

Terrible organisation. Bought 'upgrades' for my Vietnam airlines flight and they never arrived (fair enough). Promised a refund multiple times with the sort of excuses you hear from bad Indian call centres. In the end I gave up and have written advising I'll tale them to the small claims court, I've also challenged the payment with American Express.

Booked flights on Vietnam Airlines and paid for an upgrade. Then because of the Coronavirus, Vietnam Airlines canceled our flight (Hong Kong - Ho chi Minh). And Optiontown refuses to refund the upgrade charge even though the airline canceled the flight. Terrible. Never again.