Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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483 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
j'ai acheté un pass air france pour une ligne Metz/Lyon. suite à la crise sanitaire, la ligne Metz/lyon a été supprimée. J'ai donc pour 1200 € de billets d'avions que je n'arrive pas à me faire rembourser. Ils ont supprimé la ligne téléphonique, ils ne répondent pas aux mails. Vive la grosse arnaque! En plus, ce n'est pas Air France qui gère, donc compliqué de faire une action!!
By stef
When I book a ticket, the ticket is always pending approval. When going to the airport, the airline said it was not paid by optiontown and had to buy a new ticket to go. I told you to handle it, but except for the trip in the package, although I can't go. Send a letter, don't bother to reply. A terrible experience. 1 day later, I continued to book and continue to get pending. Learning from experience, I contacted immediately and received support to handle. I re-rated it at 2 stars because the system is still not good and the customer mail is still not processed
By Chinh N.
Response from Optiontown· Dec 19, 2020
Dear Customer, We are unable to find your details in our system. In case you require any further assistance, we request you to share your query on [email protected] and assure you that we will try our best to resolve your issue with utmost priority.
We needed to change our flights as well as extend our remaining flight passes due to COVID-related travel restrictions. We used the live chat and the person we spoke to was very helpful and kindly accommodated our requests.
By Marilena S.
Best service , LOW cost ticket, My pass expired on August 2020 due to lock down, now they automatically shifted validity or carry forwarded it to next year- good service,
By Rohith M.
Optiontown is best way to book the flights.and Jack small is very helpful. Excellent. I'll recommend to my friends also.
By Mohit K.
Excellent service
By MEDISCAN Medical Scan Center L.
Amazing custoner service!
By Thanos L.
I had booked an OmanAir pass with optiontown. The flights were cancelled due to the pandemic. I requested a refund as Oman Air has not started its operations to my destination yet and I want to travel urgently. But they refused to refund in spite of explaining my difficulties. Then I requested for cancellation of the booking and to credit the pass so I can change the destination and can travel. It has been a month since i raised a request and I am following up with the customer care every time they are responding as it is in progress and asking me to check after 2 days. And it is annoying to repeat the whole story to every representative in the chat. Even after explaining the urgency, they are giving the same response. Worst experience ever. This is the first time with optiontown. Will never recommend optiontown.
By Muhammad S.
Response from Optiontown· Dec 19, 2020
Dear Customer, We are in touch with the airline regarding your case and and are trying our best to resolve your issue with utmost priority. We will revert to you as soon as we receive feedback from the airline.
